Are Your Agents Having Lunch With Your QA’s?
- Call Center Outsourcing, Quality Assurance
- BY Ryan
- No Comments
Organizational chemistry and teamwork are vital components of any successful business. What happens though when professionalism is tossed out the window in place of friendship? This happens far too often in the workplace, and more specifically, in a call center environment where quality customer experience is of utmost priority, this can have devastating effects. Imagine
10 Ways To Motivate Employees Without Spending Money
In the light of cost savings, budget cuts and possible redundancies, it may seem almost suicidal to splurge on your employees- and it is. However, you will be delighted to know that you don’t need to shave even a millimeter off your bottom line to compensate your employees for exemplary performance. Veritably, a survey carried
3 Must-Reads for Better Customer Experience
I read as much as I can, and I think that if you want to be better at anything, finding the best book on your topic of interest is the most appropriate way to start. It is in this with mind that the following read provides a compilation of 3 of the latest customer service
Call Center Quality Assurance; The Quality Revolution
Quality is by far the single most under-leveraged resource in contact centers today. In fact, not only should quality be a direct predictor and contributor to performance improvement, it should be a strategic lever to drive performance improvement. Unfortunately, more often than not, this is not the case with most sales and service calls centers.
Top 5 Customer Service Statistics and What They Mean for your Business
Every contact center has the potential to deliver great customer experience. However, for your business to provide an experience that sets you apart from the rest, impeccable customer service has to be of utmost importance. And what better way to get the inside scoop than by understanding your industry at large? Combing through recent research
Time For Change: 3 Vital Changes That Your Need To Implement in Your Call Center ASAP
Owing to the dynamic nature of customer relationship management and technological advancements, call centers are consistently evolving; not only pushing businesses to change their models but most importantly to change how they handle their customer service. Read on to find out what changes to implement in your call center for optimized operations. 3 Vital Changes
Benchmark Customer Experience For Improved Customer Satisfaction
I visited a website, found the product I was looking for, purchased it and received it. I guess we could say I had a good customer experience, right? But how does my service provider get wind of my experience? I mean, taken at face value, CX (customer experience) seems more of an intangible item…something that
Empowered and Knowledgeable Employees; The Best Way To Engage Your Customers
When Doug McMillon, Wal-Mart’s CEO, announced an increase in employees’ minimum wages, chances are you thought it was all a stunt to ward off the negative publicity that had resulted from the class action suit filed on behalf of 1.6 million women for discrimination around pay and promotion. However, a closer look suggests otherwise. Mr.
IS Consistency The Key To Customer Satisfaction? 3 Guaranteed Ways To Streamline Your Customer Service
Since the 1800, the world has stood witness to 2 great middle class expansions; we are living through the third. And according to a Reuters report by David Rohde, the middle class will have doubled in size by 2030, that is , from the current 2 billion to 4.9 billion. What’s more, as this class
The Science Behind Customer Personas
Quick question, when was the last time you took a long hard look at what makes your customer base tick? If it’s either been a while or you’ve never come around to it, then you need to keep reading this. Once a strategy reserved for the ‘Apples’ of the business world, small and big businesses