Sample Scorecards

Can voice analytics do this?

Call Criteria’s quality assurance services cut across key industry verticals. We have the capability to customize scorecards to suit your specific industry and provide an integrated solution for diverse and geographically split processes.

Section Short Name Long Question YES NO NA
Questionnaire Define the caller Was the caller a customer or client?
Questionnaire New Product Inquiry Did the caller inquire about a new product?
Questionnaire Lease Product Inquiry Did the caller inquire about leasing?
Questionnaire Parts and Service Did the caller asked for parts and service?
Questionnaire Appointment Scheduled Was an appointment scheduled?
Questionnaire Price Inquiry Was there a price inquiry?
Questionnaire Testing Scheduled Was testing scheduled?
Questionnaire Luxury package selected Was the luxury package scheduled?
Questionnaire Information provided Was caller information provided?