WHAT WE DO

Call Center QA Services

Quality Assurance

Stop using the biased in-house QA Agents that hold your company back from reaching maximum coverage and peak performance.

  • High Accuracy
  • Zero Bias
  • Real Results

AI Enhanced Speech Analytics

AI-enhanced speech analytics has the capability to provide automation, speed and predictive insights for your calls.

  • More Data
  • Faster Processing
  • Better Insights

Coaching

Get the best performance from your agents, supervisors, and managers with a trackable coaching dashboard.

  • Pinpoint Accuracy
  • Less Time Coaching
  • Better Agent Performance

Sales Performance

Keeping track of your sales performance has never been easier. Increase your ROI by spotting the performance issues.

  • Maximum ROI
  • Blue-chip Sales Tracking Software
  • Zero Effort

Sentiment Analysis

Keywords should not be the only thing analysts review. Words can often be said with different sentiments. Know your calls.

  • Emotion Evaluation
  • Deeper Understanding
  • Better Engagement

AI Human Verification

AI is the pinnacle of computer learning. But it still lacks the human element. Ensure accuracy with the right combination.

  • AI Speed
  • Human precision
  • >95.5% Accuracy

Data Analysis

Analyse every call to have a complete picture and understanding.

Advanced Dashboard

See exactly what you want, where you want, when you want.

Actionable Insights

Visual representations of data provide key insights to act on.

Conversion Optimization

Manage agent rebuttals to maximize your ROI.

OUR CLIENTS

All Our Great Clients

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BLOG

Recent Blog

November 17, 2021

Coaching in Call Center – Eliminate Persistent Mistakes

How Do You Handle Call Center Agent Coaching The key to any successful call center coaching program is having an effective way to measure success. The most important thing is to have a clear understanding of what you want to accomplish with the coaching

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November 16, 2021

AI and Human Voice Analytics – Creating Better Call Centers

Every call center, especially contact centers, is built around the concept of the customer journey. The customer journey is the path that a customer takes from the first time they hear about your brand all the way through to when they purchase your product or

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November 8, 2021

Agents Shouldn’t Be Considered ‘Outdated’ in the Modern Call Center

The Call Center Today In the modern call center, artificial intelligence has become a key component of customer service. The ability to automate many tasks and provide real-time responses is critical for today’s call centers. But as AI becomes more

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November 4, 2021

Artificial Intelligence’s Influence on Call Center Performance

The Common Call Center Problem Call centers are the one of the most important parts of any business. They play an essential role by providing customer service to their clients and customers. The main purpose is to provide quality services at affordable

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October 28, 2021

Call Center Sentiment Analysis is Vital to Customer Expierence

What is Customer Sentiment Analysis? Customer sentiment analysis is an analytical technique used by companies in order to gain insights into their customers’ opinions, attitudes or emotions towards them. It helps businesses understand what they are doing

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October 19, 2021

What Industries Use Quality Assurance? Q&A

What Industries Use Quality Assurance in their Call Center? Quality assurance can be used by any industry that has an interaction with customers or clients, such as call centers and customer service departments. The most common uses of QA are: Customer

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October 18, 2021

Improving Sales Performance through the Advantages of a High-Performing Dashboard

How Can a Call Center Improve Sales Performance Call/contact centers can improve sales performance by using the following techniques: 1. Use a call tracking system to monitor sales agent and sales team calls, identify problems in your process, and make

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October 18, 2021

How AI Speech Analytics Enhances the Process of Customer Service

What is Speech Analytics in Call Center? The process of speech analytics involves analyzing conversations that are captured by call centers to identify patterns, trends, and anomalies within them. This helps companies improve their services and products

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September 2, 2021

18 Top Points for Top Call Quality Monitoring

If you are looking to improve your contact center call quality monitoring, there are so many things that you can try. Whether it is for more first contact resolutions or because of previous external benchmarking, this article will go through 18 points that

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August 25, 2021

Call Center Quality Control – 5 Top Tips

Running a call center is a difficult thing to do. To ensure your company produces the best possible experience for your callers, you need to focus on quality. This might seem like an impossible task, especially if you’re only just starting. Even if you

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