Stop using the biased in-house QA Agents that hold your company back from reaching maximum coverage and peak performance.
AI-enhanced speech analytics has the capability to provide automation, speed and predictive insights for your calls.
Get the best performance from your agents, supervisors, and managers with a trackable coaching dashboard.
Keeping track of your sales performance has never been easier. Increase your ROI by spotting the performance issues.
Keywords should not be the only thing analysts review. Words can often be said with different sentiments. Know your calls.
AI is the pinnacle of computer learning. But it still lacks the human element. Ensure accuracy with the right combination.
The speed of AI and the accuracy of the human ear is a perfect combination to provide >99.5% accuracy, at a cost lower than any of our competitors.
Your call center is state-of-the-art. Why would you want to have Quality Assurance that does not match? The quality of your agents and their calls are only as good as the technology monitoring them.
Your goal is to keep your customers happy. Our goal is to help you achieve your goal through simple, decisive, and actionable insights.
Analyse every call to have a complete picture and understanding.
See exactly what you want, where you want, when you want.
Visual representations of data provide key insights to act on.
Manage agent rebuttals to maximize your ROI.
Easy to use software for an easy experience. Complete visibility means complete data control. Manage your team with confidence.
Understanding which calls and agents are performing the best can lead you to increase sales and customer service through focusing where you need to.
The more data that you have, the better results you can achieve. Stop using outdated ways of tracking calls, agents, and statistics, and let us do the hard work for you.
What Industries Use Quality Assurance in their Call Center? Quality assurance can be used by any industry that has an interaction with customers or clients, such as call centers and customer service departments. The most common uses of QA are: CustomerRead More
How Can a Call Center Improve Sales Performance Call/contact centers can improve sales performance by using the following techniques: 1. Use a call tracking system to monitor sales agent and sales team calls, identify problems in your process, and makeRead More
What is Speech Analytics in Call Center? The process of speech analytics involves analyzing conversations that are captured by call centers to identify patterns, trends, and anomalies within them. This helps companies improve their services and productsRead More
If you are looking to improve your contact center call quality monitoring, there are so many things that you can try. Whether it is for more first contact resolutions or because of previous external benchmarking, this article will go through 18 points thatRead More
Running a call center is a difficult thing to do. To ensure your company produces the best possible experience for your callers, you need to focus on quality. This might seem like an impossible task, especially if you’re only just starting. Even if youRead More
Improving the quality of your calls is a key part of any contact center. It’s important to know how well you’re doing so that you can improve it further. You need to measure what’s going right as much as possible and identify where there mightRead More
Call centers are busy environments at the best of times. COVID-19 has impacted the global economy more than anyone ever anticipated. One of the major changes that involved is people working from home or remote offices. That has increased the requirements forRead More
Your call center’s main purpose is to provide impeccable customer service to protect and retain your organization’s greatest asset; the customers. However, it is nearly impossible to create customer loyalty with a customer who calls your business once orRead More
Quick question, when was the last time you took a long hard look at what makes your customer base tick? If it’s either been a while or you’ve never come around to it, then you need to keep reading this. Once a strategy reserved for the ‘Apples’ of theRead More
In the light of cost savings, budget cuts and possible redundancies, it may seem almost suicidal to splurge on your employees- and it is. However, you will be delighted to know that you don’t need to shave even a millimeter off your bottom line toRead More