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    Call Center QA Services

    Quality Assurance

    Stop using the biased in-house QA Agents that hold your company back from reaching maximum coverage and peak performance.

    • High Accuracy
    • Zero Bias
    • Real Results
    Quality Assurance
    Ai Enhanced 1

    AI Enhanced Speech Analytics

    AI-enhanced speech analytics has the capability to provide automation, speed and predictive insights for your calls.

    • More Data
    • Faster Processing
    • Better Insights


    Get the best performance from your agents, supervisors, and managers with a trackable coaching dashboard.

    • Pinpoint Accuracy
    • Less Time Coaching
    • Better Agent Performance
    Sale Performance

    Sales Performance

    Keeping track of your sales performance has never been easier. Increase your ROI by spotting the performance issues.

    • Maximum ROI
    • Blue-chip Sales Tracking Software
    • Zero Effort

    Sentiment Analysis

    Keywords should not be the only thing analysts review. Words can often be said with different sentiments. Know your calls.

    • Emotion Evaluation
    • Deeper Understanding
    • Better Engagement
    Sentiments Analysis Dashboard Call Center Sentiment Analysis
    Ai Human Verification

    AI Human Verification

    AI is the pinnacle of computer learning. But it still lacks the human element. Ensure accuracy with the right combination.

    • AI Speed
    • Human precision
    • >95.5% Accuracy
    Data Analysis

    Data Analysis

    Analyse every call to have a complete picture and understanding.

    Advanced Dashboard

    Advanced Dashboard

    See exactly what you want, where you want, when you want.

    Actionable Insights

    Actionable Insights

    Visual representations of data provide key insights to act on.

    Conversion Optimization

    Conversion Optimization

    Manage agent rebuttals to maximize your ROI.

    All Our Great Clients

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    Recent Blog


    What is NLP (Natural Language Processing) and its Components?

    With the advancement of computer technology and voice recognition, there is often a question about what NLP (Natural Language Processing)...
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    Call Center Contact Center Performance Technology Uncategorized

    Revolutionizing Contact Center Operations With Artificial Intelligence

    The AI revolution is currently underway, and it's causing a transformation in the way organizations, whether big or small, operate....
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    Call Center Outsourcing Quality Assurance

    Why Should You Outsource Your Contact Center Quality Assurance?

    All contact centers share a common objective: to offer exceptional customer service. To accomplish this, it is crucial to perform...
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    Call Center Outsourcing

    6 Contact Center Quality Assurance Responsibilities for Quality Analyst

    As the demand for quality customer service increases, call center QA managers are constantly bombarded by Call Center Quality Assurance...
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    Speech Analytics

    Speech Analytics Solution-What is speech analytics?

    Measuring and managing the customer's experience is important to every business. Your contact center data can offer a deeper insight...
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    Call Center Agent Performance

    Contact Center Monitoring: What is it And Why Does it Matter?

    As much as you and your agents understand what behaviors are expected to make a successful call center, you should...
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    Customer Service

    19 Essential Call Center Metrics to Measure Customer Service in 2023

    How do you optimize call center work? It’s a question that has kept many a busy manager up at night....
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    Quality Assurance

    The Importance of Quality Assurance in Business

    In today's fast-paced and competitive business landscape, ensuring the highest level of product and service quality is not just a...
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    Agent Coaching Coaching Compliance

    A Complete Guide to Improving Agent Performance with Call Center Coaching

    Call centers are only as good as the agents on the phone. You want them to be as efficient and...
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    Call Center Contact Center Quality Assurance

    What is Quality Assurance in A Call Center and Its Impact on Business

    Call centers serve as a crucial link between customers and organizations, and effective communication is vital for shaping business success....
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    Performance Management

    Top 10 Sales Performance Management Software

    The most arduous yet pivotal task in sales management is conducting performance evaluations. This practice serves as a vital tool...
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    Call Center Outsourcing

    Learn How Call Criteria’s Interactive Dashboard Works

    Contact Center Quality Assurance is amongst the most vital practices to normalize for your company. Customers always feel safe to...
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    Speech Analytics

    Unraveling the Exorbitant Setup Fees and Multi-Level Complexities of Speech Analytics Onboarding

    In today's data-driven world, businesses increasingly rely on speech analytics to gain insights into customer interactions. However, the process of...
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    TCPA Compliance

    Don’t Sign Up for Speech Analytics Without an “Out-Clause”

    Speech analytics is a great tool for contact centers as it supports several functions, such as keeping track of voice-based...
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    Call Center Outsourcing Call Center

    How Call Centers Leverage Machine Learning with Artificial Intelligence 

    Machine learning in Call Centers? A call center is a communication channel where customers report issues or make changes to...
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    Call Center Outsourcing

    6 Best Practices for Health Care Contact Center

    The healthcare sector is differentiated from other industries because many patients require constant monitoring to maintain their health at optimal...
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    Call Center Outsourcing Quality Assurance Quality Management

    13 Call Center Quality Assurance Best Practices

    Effective communication with customers is a crucial aspect of any business. In fact, excellent customer service can be the deciding...
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    Call Center Outsourcing Quality Management Technology

    10 Best Sentiment Analysis Tools & Software in 2023

    We place the greatest value on those who take the time to listen, comprehend, and offer assistance to us before...
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    Speech Analytics

    What Speech Analytics Companies Won’t Tell You 

    Speech analytics is essentially an artificial intelligence-powered tool used by speech analytics companies. The program does several tasks, including monitoring...
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    Customer Service

    Creating Winning Customer Engagement Strategies

    Customer engagement is the newest marketing jargon and with good reason. Your existing and future customers are practically everywhere, and...
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