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    WHAT WE DO

    Call Center QA Services

    Quality Assurance

    Stop using the biased in-house QA Agents that hold your company back from reaching maximum coverage and peak performance.

    • High Accuracy
    • Zero Bias
    • Real Results
    Quality Assurance
    Ai Enhanced 1

    AI Enhanced Speech Analytics

    AI-enhanced speech analytics has the capability to provide automation, speed and predictive insights for your calls.

    • More Data
    • Faster Processing
    • Better Insights

    Coaching

    Get the best performance from your agents, supervisors, and managers with a trackable coaching dashboard.

    • Pinpoint Accuracy
    • Less Time Coaching
    • Better Agent Performance
    Coaching
    Sale Performance

    Sales Performance

    Keeping track of your sales performance has never been easier. Increase your ROI by spotting the performance issues.

    • Maximum ROI
    • Blue-chip Sales Tracking Software
    • Zero Effort

    Sentiment Analysis

    Keywords should not be the only thing analysts review. Words can often be said with different sentiments. Know your calls.

    • Emotion Evaluation
    • Deeper Understanding
    • Better Engagement
    Sentiments Analysis
    Ai Human Verification

    AI Human Verification

    AI is the pinnacle of computer learning. But it still lacks the human element. Ensure accuracy with the right combination.

    • AI Speed
    • Human precision
    • >95.5% Accuracy
    Data Analysis

    Data Analysis

    Analyse every call to have a complete picture and understanding.

    Advanced Dashboard

    Advanced Dashboard

    See exactly what you want, where you want, when you want.

    Actionable Insights

    Actionable Insights

    Visual representations of data provide key insights to act on.

    Conversion Optimization

    Conversion Optimization

    Manage agent rebuttals to maximize your ROI.

    OUR CLIENTS

    All Our Great Clients

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    BLOG

    Recent Blog

    July 7, 2022

    Some of the Benefits of Voice Analytics

    It’s no secret that call centers are a vital part of many businesses. However, what is a secret is the amount of data that call centers generate. Until recently, this data has been largely ignored. However, with the advent of voice analytics, all of that is

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    November 17, 2021

    Coaching in a Call Center – Eliminate Persistent Mistakes

    Call centers are only as good as the agents on the phone. You want them to be as efficient and well-trained as possible to deal with any eventuality. Coaching in a call center may seem like a daunting task, especially when you have hundreds of people with

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    November 16, 2021

    AI and Human Voice Analytics – Creating Better Call Centers

    Every call center, especially contact centers, is built around the concept of the customer journey. The customer journey is the path that a customer takes from the first time they hear about your brand all the way through to when they purchase your product or

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    November 8, 2021

    Agents Shouldn’t Be Considered ‘Outdated’ in the Modern Call Center

    In the modern call center, artificial intelligence has become a key component of customer service. The ability to automate many tasks and provide real-time responses is critical for today’s call centers. But as AI becomes more prevalent, it also raises

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    November 4, 2021

    Artificial Intelligence Influence on Call Center Performance

    This article is going to focus on answering a common question: Can artificial intelligence influence call centers? Does AI change the results that they acquire through the data provided, and will we will see unmanned AI-controlled call centers and QA

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    October 28, 2021

    Call Center Sentiment Analysis is Vital to Customer Expierence

    What is Customer Sentiment Analysis? Customer sentiment analysis is an analytical technique used by companies in order to gain insights into their customers’ opinions, attitudes or emotions towards them. It helps businesses understand what they are doing

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    October 19, 2021

    What Industries Use Quality Assurance? Q&A

    What Industries Use Quality Assurance in their Call Center? Quality assurance can be used by any industry that has an interaction with customers or clients, such as call centers and customer service departments. The most common uses of QA are: Customer

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    October 18, 2021

    Improving Sales Performance through the Advantages of a High-Performing Dashboard

    How Can a Call Center Improve Sales Performance Call/contact centers can improve sales performance by using the following techniques: 1. Use a call tracking system to monitor sales agent and sales team calls, identify problems in your process, and make

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    October 18, 2021

    How AI Speech Analytics Enhances the Process of Customer Service

    What is Speech Analytics in Call Center? The process of speech analytics involves analyzing conversations that are captured by call centers to identify patterns, trends, and anomalies within them. This helps companies improve their services and products

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    September 2, 2021

    18 Top Points for Top Call Quality Monitoring

    If you are looking to improve your contact center call quality monitoring, there are so many things that you can try. Whether it is for more first contact resolutions or because of previous external benchmarking, this article will go through 18 points that

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