WHAT WE DO

Call Center QA Services

Quality Assurance

Stop using the biased in-house QA Agents that hold your company back from reaching maximum coverage and peak performance.

  • High Accuracy
  • Zero Bias
  • Real Results

AI Enhanced Speech Analytics

AI-enhanced speech analytics has the capability to provide automation, speed and predictive insights for your calls.

  • More Data
  • Faster Processing
  • Better Insights

Coaching

Get the best performance from your agents, supervisors, and managers with a trackable coaching dashboard.

  • Pinpoint Accuracy
  • Less Time Coaching
  • Better Agent Performance

Sales Performance

Keeping track of your sales performance has never been easier. Increase your ROI by spotting the performance issues.

  • Maximum ROI
  • Blue-chip Sales Tracking Software
  • Zero Effort

Sentiment Analysis

Keywords should not be the only thing analysts review. Words can often be said with different sentiments. Know your calls.

  • Emotion Evaluation
  • Deeper Understanding
  • Better Engagement

AI Human Verification

AI is the pinnacle of computer learning. But it still lacks the human element. Ensure accuracy with the right combination.

  • AI Speed
  • Human precision
  • >95.5% Accuracy

Data Analysis

Analyse every call to have a complete picture and understanding.

Advanced Dashboard

See exactly what you want, where you want, when you want.

Actionable Insights

Visual representations of data provide key insights to act on.

Conversion Optimization

Manage agent rebuttals to maximize your ROI.

OUR CLIENTS

All Our Great Clients

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Recent Blog

February 16, 2021

5 Proven Ways to Effortlessly Retain Your Customers

Your call center’s main purpose is to provide impeccable customer service to protect and retain your organization’s greatest asset; the customers. However, it is nearly impossible to create customer loyalty with a customer who calls your business once or

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February 12, 2021

The Science Behind Customer Personas

Quick question, when was the last time you took a long hard look at what makes your customer base tick? If it’s either been a while or you’ve never come around to it, then you need to keep reading this. Once a strategy reserved for the ‘Apples’ of the

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February 12, 2021

10 Ways To Motivate Employees Without Spending Money

In the light of cost savings, budget cuts and possible redundancies, it may seem almost suicidal to splurge on your employees- and it is. However, you will be delighted to know that you don’t need to shave even a millimeter off your bottom line to

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February 12, 2021

Technologies That Will Define the Future of Customer Care

Although social platforms and cloud computing currently dominate the call center landscape, there are hosts of other technologies that are adept at helping businesses drive value for their call centers. And even with DMG reports predicting cloud-based

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February 12, 2021

Harnessing Big Data in Call Centers

An auto mechanic who is in tune with data (pun intended) can tell you that your fan belt is due for a change in 2,000 miles and would advise changing it today to avoid future labor costs. An airline company that knows more than your frequent flier number

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February 12, 2021

What is NLP (Natural Language Processing)?

With the advancement of computer technology and voice recognition, there is often a question about what NLP (Natural Language Processing) is and how it works. In this article, we will look at what it is, how we use it, and how it helps us provide you with

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February 12, 2021

The TCPA Trap: What Your Business Needs to Know

What do Donald Trump, Coca-Cola, and Taco Bell have in common? They’ve all been slapped with a lawsuit as a result of breaching the Telephone Consumer Protection Act at some point in their existence. So what is the Telephone Consumer Protection Act all

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February 12, 2021

What Is Speech Analytics In A Call Center? 17 Easy Q&As

Speech analytics is such a large topic that, in this article, we are going to go through some of the most common questions that we get asked, and by the end of the article, you should be able to explain what is speech analytics in a call center? There are

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February 12, 2021

Real-Time Speech Analytics – 15 Points To Instant Achievement

There has been a huge increase in the ability of speech analytics tools over the years. Post-call speech analytics were slow, inaccurate, and difficult to manage. Now, they are so fast and accurate that you can utilize real-time speech analytics (RTSA), with

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February 12, 2021

6 Roles of Quality Analysts for Call Centers Explained

As the demand for quality customer service increases, call center managers are constantly bombarded by Quality Assurance companies. Those companies propose to smooth out the so-called “bumps in the road” often experienced when managing QA. This article is

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