Stop using the biased in-house QA Agents that hold your company back from reaching maximum coverage and peak performance.
AI-enhanced speech analytics has the capability to provide automation, speed and predictive insights for your calls.
Get the best performance from your agents, supervisors, and managers with a trackable coaching dashboard.
Keeping track of your sales performance has never been easier. Increase your ROI by spotting the performance issues.
Keywords should not be the only thing analysts review. Words can often be said with different sentiments. Know your calls.
AI is the pinnacle of computer learning. But it still lacks the human element. Ensure accuracy with the right combination.
The speed of AI and the accuracy of the human ear is a perfect combination to provide >99.5% accuracy, at a cost lower than any of our competitors.
Your call center is state-of-the-art. Why would you want to have Quality Assurance that does not match? The quality of your agents and their calls are only as good as the technology monitoring them.
Your goal is to keep your customers happy. Our goal is to help you achieve your goal through simple, decisive, and actionable insights.
Analyse every call to have a complete picture and understanding.
See exactly what you want, where you want, when you want.
Visual representations of data provide key insights to act on.
Manage agent rebuttals to maximize your ROI.
Easy to use software for an easy experience. Complete visibility means complete data control. Manage your team with confidence.
Understanding which calls and agents are performing the best can lead you to increase sales and customer service through focusing where you need to.
The more data that you have, the better results you can achieve. Stop using outdated ways of tracking calls, agents, and statistics, and let us do the hard work for you.
Call centers are busy environments at the best of times. COVID-19 has impacted the global economy more than anyone ever anticipated. One of the major changes that involved is people working from home or remote offices. That has increased the requirements forRead More
Your call center’s main purpose is to provide impeccable customer service to protect and retain your organization’s greatest asset; the customers. However, it is nearly impossible to create customer loyalty with a customer who calls your business once orRead More
Quick question, when was the last time you took a long hard look at what makes your customer base tick? If it’s either been a while or you’ve never come around to it, then you need to keep reading this. Once a strategy reserved for the ‘Apples’ of theRead More
In the light of cost savings, budget cuts and possible redundancies, it may seem almost suicidal to splurge on your employees- and it is. However, you will be delighted to know that you don’t need to shave even a millimeter off your bottom line toRead More
Although social platforms and cloud computing currently dominate the call center landscape, there are hosts of other technologies that are adept at helping businesses drive value for their call centers. And even with DMG reports predicting cloud-basedRead More
An auto mechanic who is in tune with data (pun intended) can tell you that your fan belt is due for a change in 2,000 miles and would advise changing it today to avoid future labor costs. An airline company that knows more than your frequent flier numberRead More
With the advancement of computer technology and voice recognition, there is often a question about what NLP (Natural Language Processing) is and how it works. In this article, we will look at what it is, how we use it, and how it helps us provide you withRead More
What do Donald Trump, Coca-Cola, and Taco Bell have in common? They’ve all been slapped with a lawsuit as a result of breaching the Telephone Consumer Protection Act at some point in their existence. So what is the Telephone Consumer Protection Act allRead More
Speech analytics is such a large topic that, in this article, we are going to go through some of the most common questions that we get asked, and by the end of the article, you should be able to explain what is speech analytics in a call center? There areRead More
There has been a huge increase in the ability of speech analytics tools over the years. Post-call speech analytics were slow, inaccurate, and difficult to manage. Now, they are so fast and accurate that you can utilize real-time speech analytics (RTSA), withRead More