WHAT WE DO

Call Center QA Services

Quality Assurance

Stop using the biased in-house QA Agents that hold your company back from reaching maximum coverage and peak performance.

  • High Accuracy
  • Zero Bias
  • Real Results

AI Enhanced Speech Analytics

AI-enhanced speech analytics has the capability to provide automation, speed and predictive insights for your calls.

  • More Data
  • Faster Processing
  • Better Insights

Coaching

Get the best performance from your agents, supervisors, and managers with a trackable coaching dashboard.

  • Pinpoint Accuracy
  • Less Time Coaching
  • Better Agent Performance

Sales Performance

Keeping track of your sales performance has never been easier. Increase your ROI by spotting the performance issues.

  • Maximum ROI
  • Blue-chip Sales Tracking Software
  • Zero Effort

Sentiment Analysis

Keywords should not be the only thing analysts review. Words can often be said with different sentiments. Know your calls.

  • Emotion Evaluation
  • Deeper Understanding
  • Better Engagement

AI Human Verification

AI is the pinnacle of computer learning. But it still lacks the human element. Ensure accuracy with the right combination.

  • AI Speed
  • Human precision
  • >95.5% Accuracy

Data Analysis

Analyse every call to have a complete picture and understanding.

Advanced Dashboard

See exactly what you want, where you want, when you want.

Actionable Insights

Visual representations of data provide key insights to act on.

Conversion Optimization

Manage agent rebuttals to maximize your ROI.

OUR CLIENTS

All Our Great Clients

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BLOG

Recent Blog

October 19, 2021

What Industries Use Quality Assurance? Q&A

What Industries Use Quality Assurance in their Call Center? Quality assurance can be used by any industry that has an interaction with customers or clients, such as call centers and customer service departments. The most common uses of QA are: Customer

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October 18, 2021

Improving Sales Performance through the Advantages of a High-Performing Dashboard

How Can a Call Center Improve Sales Performance Call/contact centers can improve sales performance by using the following techniques: 1. Use a call tracking system to monitor sales agent and sales team calls, identify problems in your process, and make

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October 18, 2021

How AI Speech Analytics Enhances the Process of Customer Service

What is Speech Analytics in Call Center? The process of speech analytics involves analyzing conversations that are captured by call centers to identify patterns, trends, and anomalies within them. This helps companies improve their services and products

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September 2, 2021

18 Top Points for Top Call Quality Monitoring

If you are looking to improve your contact center call quality monitoring, there are so many things that you can try. Whether it is for more first contact resolutions or because of previous external benchmarking, this article will go through 18 points that

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August 25, 2021

Call Center Quality Control – 5 Top Tips

Running a call center is a difficult thing to do. To ensure your company produces the best possible experience for your callers, you need to focus on quality. This might seem like an impossible task, especially if you’re only just starting. Even if you

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August 10, 2021

Top 10 Benefits of Voice Analytics in Call Centers

Improving the quality of your calls is a key part of any contact center. It’s important to know how well you’re doing so that you can improve it further. You need to measure what’s going right as much as possible and identify where there might

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July 29, 2021

Outsourced Call Center QA – Should You Outsource

Call centers are busy environments at the best of times. COVID-19 has impacted the global economy more than anyone ever anticipated. One of the major changes that involved is people working from home or remote offices. That has increased the requirements for

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February 16, 2021

5 Proven Ways to Effortlessly Retain Your Customers

Your call center’s main purpose is to provide impeccable customer service to protect and retain your organization’s greatest asset; the customers. However, it is nearly impossible to create customer loyalty with a customer who calls your business once or

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February 12, 2021

The Science Behind Customer Personas

Quick question, when was the last time you took a long hard look at what makes your customer base tick? If it’s either been a while or you’ve never come around to it, then you need to keep reading this. Once a strategy reserved for the ‘Apples’ of the

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February 12, 2021

10 Ways To Motivate Employees Without Spending Money

In the light of cost savings, budget cuts and possible redundancies, it may seem almost suicidal to splurge on your employees- and it is. However, you will be delighted to know that you don’t need to shave even a millimeter off your bottom line to

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