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    WHAT WE DO

    Call Center QA Services

    Quality Assurance

    Stop using the biased in-house QA Agents that hold your company back from reaching maximum coverage and peak performance.

    • High Accuracy
    • Zero Bias
    • Real Results
    Quality Assurance
    Ai Enhanced 1

    AI Enhanced Speech Analytics

    AI-enhanced speech analytics has the capability to provide automation, speed and predictive insights for your calls.

    • More Data
    • Faster Processing
    • Better Insights

    Coaching

    Get the best performance from your agents, supervisors, and managers with a trackable coaching dashboard.

    • Pinpoint Accuracy
    • Less Time Coaching
    • Better Agent Performance
    Coaching
    Sale Performance

    Sales Performance

    Keeping track of your sales performance has never been easier. Increase your ROI by spotting the performance issues.

    • Maximum ROI
    • Blue-chip Sales Tracking Software
    • Zero Effort

    Sentiment Analysis

    Keywords should not be the only thing analysts review. Words can often be said with different sentiments. Know your calls.

    • Emotion Evaluation
    • Deeper Understanding
    • Better Engagement
    Sentiments Analysis Dashboard Call Center Sentiment Analysis
    Ai Human Verification

    AI Human Verification

    AI is the pinnacle of computer learning. But it still lacks the human element. Ensure accuracy with the right combination.

    • AI Speed
    • Human precision
    • >95.5% Accuracy
    Data Analysis

    Data Analysis

    Analyse every call to have a complete picture and understanding.

    Advanced Dashboard

    Advanced Dashboard

    See exactly what you want, where you want, when you want.

    Actionable Insights

    Actionable Insights

    Visual representations of data provide key insights to act on.

    Conversion Optimization

    Conversion Optimization

    Manage agent rebuttals to maximize your ROI.

    All Our Great Clients

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    Recent Blog

    Performance Management

    Top 10 Sales Performance Management Software

    The most arduous yet pivotal task in sales management is conducting performance evaluations. This practice serves as a vital tool...
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    Call Center Outsourcing

    Learn How Call Criteria’s Interactive Dashboard Works

    Contact Center Quality Assurance is amongst the most vital practices to normalize for your company. Customers always feel safe to...
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    Speech Analytics

    Unraveling the Exorbitant Setup Fees and Multi-Level Complexities of Speech Analytics Onboarding

    In today's data-driven world, businesses increasingly rely on speech analytics to gain insights into customer interactions. However, the process of...
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    TCPA Compliance

    Don’t Sign Up for Speech Analytics Without an “Out-Clause”

    Speech analytics is a great tool for contact centers as it supports several functions, such as keeping track of voice-based...
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    Call Center Outsourcing Call Center

    How Call Centers Leverage Machine Learning with Artificial Intelligence 

    Machine learning in Call Centers? A call center is a communication channel where customers report issues or make changes to...
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    Speech Analytics

    Speech Analytics Solution-What is speech analytics?

    Measuring and managing the customer's experience is important to every business. Your contact center data can offer a deeper insight...
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    Call Center Outsourcing

    6 Best Practices for Health Care Contact Center

    The healthcare sector is differentiated from other industries because many patients require constant monitoring to maintain their health at optimal...
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    Call Center Outsourcing Quality Assurance Quality Management

    10 Call Center Quality Assurance Best Practices – Call Criteria

    Call Center Quality Assurance Best Practices Maintaining a healthy relationship with your consumers and a solid reputation among your clientele...
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    Call Center Outsourcing Quality Management Technology

    10 Best Sentiment Analysis Tools & Software in 2023

    We place the greatest value on those who take the time to listen, comprehend, and offer assistance to us before...
    Read More
    Quality Assurance

    Why Do Businesses Use Quality Assurance Software?

    Quality assurance software can be used by any industry that has an interaction with customers or clients, such as call...
    Read More
    Speech Analytics

    What Speech Analytics Companies Won’t Tell You 

    Speech analytics is essentially an artificial intelligence-powered tool used by speech analytics companies. The program does several tasks, including monitoring...
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    Customer Service

    Creating Winning Customer Engagement Strategies

    Customer engagement is the newest marketing jargon and with good reason. Your existing and future customers are practically everywhere, and...
    Read More
    Customer Service

    What Is a Customer Experience Map and How to Create One

    The history of customer experience mapping dates back to 1981 when John Carlson was named CEO of Scandinavian airline companies....
    Read More
    Quality Assurance

    What is First Call Resolution? Tips to Improve FCR

    There is much more that goes on in contact centers than what meets the eye. To other people, it is...
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    Contact Center

    Why Use Call Center Scripts to Improve Quality Assurance?

    Keeping your customers satisfied at all times is crucial, particularly if you run an e-commerce or retail business. Your service...
    Read More
    Contact Center

    Top 10 Benefits of Voice Analytics

    It’s no secret that call centers are a vital part of many businesses. However, what is a secret is the...
    Read More
    Agent Coaching Coaching Compliance

    Call Center Coaching Techniques to Avoid Common Mistakes

    Call centers are only as good as the agents on the phone. You want them to be as efficient and...
    Read More
    Call Center Quality Assurance Speech Analytics

    How do Artificial Intelligence & Machine Learning help Call Centers?

    Every call center, especially contact centers, is built around the concept of the customer journey. The customer journey is the...
    Read More
    Call Center Contact Center Performance Technology

    Can AI Replace Call Center Human Agents in Customer Service?

    In the modern call center, artificial intelligence has become a key component of customer service. The ability to automate many...
    Read More
    Call Center Contact Center Performance Technology Uncategorized

    Artificial Intelligence Impact on Call Center Performance

    This article is going to focus on answering a common question: Can artificial intelligence influence call centers? Does AI change...
    Read More