Stop using the biased in-house QA Agents that hold your company back from reaching maximum coverage and peak performance.
AI-enhanced speech analytics has the capability to provide automation, speed and predictive insights for your calls.
Get the best performance from your agents, supervisors, and managers with a trackable coaching dashboard.
Keeping track of your sales performance has never been easier. Increase your ROI by spotting the performance issues.
Keywords should not be the only thing analysts review. Words can often be said with different sentiments. Know your calls.
AI is the pinnacle of computer learning. But it still lacks the human element. Ensure accuracy with the right combination.
The speed of AI and the accuracy of the human ear is a perfect combination to provide >99.5% accuracy, at a cost lower than any of our competitors.
Your call center is state-of-the-art. Why would you want to have Quality Assurance that does not match? The quality of your agents and their calls are only as good as the technology monitoring them.
Your goal is to keep your customers happy. Our goal is to help you achieve your goal through simple, decisive, and actionable insights.
Analyse every call to have a complete picture and understanding.
See exactly what you want, where you want, when you want.
Visual representations of data provide key insights to act on.
Manage agent rebuttals to maximize your ROI.
Easy to use software for an easy experience. Complete visibility means complete data control. Manage your team with confidence.
Understanding which calls and agents are performing the best can lead you to increase sales and customer service through focusing where you need to.
The more data that you have, the better results you can achieve. Stop using outdated ways of tracking calls, agents, and statistics, and let us do the hard work for you.
It’s no secret that call centers are a vital part of many businesses. However, what is a secret is the amount of data that call centers generate. Until recently, this data has been largely ignored. However, with the advent of voice analytics, all of that isRead More
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If you are looking to improve your contact center call quality monitoring, there are so many things that you can try. Whether it is for more first contact resolutions or because of previous external benchmarking, this article will go through 18 points thatRead More