Your call center’s main purpose is to provide impeccable customer service to protect and retain your organization’s greatest asset; the customers.
However, it is nearly impossible to create customer loyalty with a customer who calls your business once or twice a year, has a 4-6 minute call, and has his/her complaint resolved. Why? Within a short period of time, the customer will forget all about the call and your brand. Keeping in mind that the above scenario represents 85% of customers who call your center, you start to see the urgent need for your business to improve its strategy for retaining customers.
5 Proven Ways to Retain Your Customers
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Take note of special occasions.
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Find out what your customers really want.
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Let your Customers in Behind the Scenes
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Master the Art of Handling Irate Callers
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DO Sweat the small stuff.