TRUSTED BY OVER 26,000 FORWARD - THINKING COMPANIES

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MACHINE TRAINING

Benefits of Human Assisted AI

Analysis With Human Accuracy

Human hearing and understanding are far more advanced than AI, so they will provide you with more accurate data.

  • Accurate
  • Complete
  • Faultless

Specialized Call Tagging

Discover what your customers really want with accurate tagging of call intention, no matter what you are looking for.

  • Customized Tagging
  • Intention Optimization
  • Topic Labeling

Improved Text Classification

Get more from your AI with text classification modeling by humans to improve efficiency and ability.

  • Automated Ticket Routing
  • Triaging
  • Sentiment Analysis

Human Training For AI

Ensure that your AI model is performing properly with accurate tagging and human training.

  • Increased data sets
  • Increased learning speed
  • Produce better tags

Calibration Perfection

Keep your AI model up to date and accurate with regular checks and re-calibrations from the best in the business.

  • Testing
  • Validation
  • Optimization

Human Machine Training and Calibration

Ensure that your AI model is at peak performance with high caliber training and calibration to keep up with the constantly changing demands of consumers.

  • Model Training

  • Model Tuning

  • Algorithm Development

  • Data Augmentation

  • Data Labeling

  • Data Cleaning

  • Identification

  • Aggregation

  • Image Classification

  • Video Recognition

OUR SERVICES

Human Services For AI

Model Training

Model training is an essential requirement to gather the right data for your needs

Model Tuning

If you do not keep your system current, you will get more incorrect, useless data

Algorithm Development

Discover and adapt to patterns with data modification, rectification, and alteration

Data Labeling

See more of what you need and less of what you don’t with accurate data tagging

Image Classification

Understand images by type instead of looking at thousands of pictures

Video Recognition

Let AI do the time-wasting job of gathering important information from long videos

HOW WE WORK

Human Assisted AI

Training

AI requires training to do the intended job. Inferior training results in poor performance. Use the best, get the best.

Explaining

AI can only reach conclusions on their own if the people explaining how to are experts in their field.

Sustaining

Adapt to changes in regulatory requirements and customer demand with validation and development.

BLOG

Recent Blog

July 28, 2021

Outsourced Call Center QA

Call centers are busy environments at the best of times. COVID-19 has impacted the global economy more than anyone ever anticipated. One of the major changes that involved is people working from home or remote offices. That has increased the requirements for

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February 16, 2021

5 Proven Ways to Effortlessly Retain Your Customers

Your call center’s main purpose is to provide impeccable customer service to protect and retain your organization’s greatest asset; the customers. However, it is nearly impossible to create customer loyalty with a customer who calls your business once or

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February 12, 2021

The Science Behind Customer Personas

Quick question, when was the last time you took a long hard look at what makes your customer base tick? If it’s either been a while or you’ve never come around to it, then you need to keep reading this. Once a strategy reserved for the ‘Apples’ of the

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February 12, 2021

10 Ways To Motivate Employees Without Spending Money

In the light of cost savings, budget cuts and possible redundancies, it may seem almost suicidal to splurge on your employees- and it is. However, you will be delighted to know that you don’t need to shave even a millimeter off your bottom line to

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February 12, 2021

Technologies That Will Define the Future of Customer Care

Although social platforms and cloud computing currently dominate the call center landscape, there are hosts of other technologies that are adept at helping businesses drive value for their call centers. And even with DMG reports predicting cloud-based

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February 12, 2021

Harnessing Big Data in Call Centers

An auto mechanic who is in tune with data (pun intended) can tell you that your fan belt is due for a change in 2,000 miles and would advise changing it today to avoid future labor costs. An airline company that knows more than your frequent flier number

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February 12, 2021

What is NLP (Natural Language Processing)?

With the advancement of computer technology and voice recognition, there is often a question about what NLP (Natural Language Processing) is and how it works. In this article, we will look at what it is, how we use it, and how it helps us provide you with

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February 12, 2021

The TCPA Trap: What Your Business Needs to Know

What do Donald Trump, Coca-Cola, and Taco Bell have in common? They’ve all been slapped with a lawsuit as a result of breaching the Telephone Consumer Protection Act at some point in their existence. So what is the Telephone Consumer Protection Act all

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February 12, 2021

What Is Speech Analytics In A Call Center? 17 Easy Q&As

Speech analytics is such a large topic that, in this article, we are going to go through some of the most common questions that we get asked, and by the end of the article, you should be able to explain what is speech analytics in a call center? There are

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February 12, 2021

Real-Time Speech Analytics – 15 Points To Instant Achievement

There has been a huge increase in the ability of speech analytics tools over the years. Post-call speech analytics were slow, inaccurate, and difficult to manage. Now, they are so fast and accurate that you can utilize real-time speech analytics (RTSA), with

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