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AI Human Verification

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Enhanced AI Results using Human Verification

MACHINE TRAINING

Benefits of Human Assisted AI

Human Analysis
Accurate Tagging

Text Classification
Model Training

Ai Human Verification

Human Machine Training and Calibration

Ensure that your AI model is at peak performance with high caliber training and calibration to keep up with the constantly changing demands of consumers.

  • Model Training

    Model Training

  • Model Tuning

    Model Tuning

  • Algorithm Development

    Algorithm Development

  • Data Augmentation

    Data Augmentation

  • Data Labeling

    Data Labeling

  • Data Cleaning

    Data Cleaning

  • Identification

    Identification

  • Aggregation

    Aggregation

  • Image Classification

    Image Classification

  • Video Recognition

    Video Recognition

OUR SERVICES

Human Services For AI

Model Training

Model Training

Model training is an essential requirement to gather the right data for your needs

Model Tuning

Model Tuning

If you do not keep your system current, you will get more incorrect, useless data

Algorithm Development

Algorithm Development

Discover and adapt to patterns with data modification, rectification, and alteration

Data Labeling

Data Labeling

See more of what you need and less of what you don’t with accurate data tagging

Image Classification

Image Classification

Understand images by type instead of looking at thousands of pictures

Video Recognition

Video Recognition

Let AI do the time-wasting job of gathering important information from long videos

HOW WE WORK

Human Assisted AI

Training

Training

AI requires training to do the intended job. Inferior training results in poor performance. Use the best, get the best.

Explaining

Explaining

AI can only reach conclusions on their own if the people explaining how to are experts in their field.

Sustaining

Sustaining

Adapt to changes in regulatory requirements and customer demand with validation and development.

Recent Blog

Speech Analytics

Improve Customer Experience With Call Center Speech Analytics

Criteria / December 14, 2023
Speech or voice analytics have been growing in popularity and use for many years. Possibly the first encounter that you...
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Customer Service Speech Analytics

Call Center Sentiment Analysis: A Guide to Enhanced Customer Insights

Allan / December 14, 2023
  Sentiment analysis is a technique utilizing natural language processing (NLP), machine learning, and computational linguistics to determine the polarity...
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Contact Center Call Center Management

Contact Center Analytics: Improve Performance with Your Data 

Allan / December 8, 2023
  Have you ever wondered how companies manage to provide exceptional customer service consistently? One of the secrets lies in...
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Compliance

A Complete Guide to Call Center Compliance

Criteria / November 30, 2023
There are a lot of compliance issues that you will need to address when working in or running a call...
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Technology

What is NLP (Natural Language Processing) and its Components?

Allan / October 31, 2023
With the advancement of computer technology and voice recognition, there is often a question about what NLP (Natural Language Processing)...
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Contact Center Call Center Performance Technology

Revolutionizing Contact Center Operations With Artificial Intelligence

Allan / October 31, 2023
The AI revolution is currently underway, and it's causing a transformation in the way organizations, whether big or small, operate....
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Call Center Outsourcing Quality Assurance

Why Should You Outsource Your Contact Center Quality Assurance?

Criteria / October 31, 2023
All contact centers share a common objective: to offer exceptional customer service. To accomplish this, it is crucial to perform...
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Call Center Outsourcing

6 Contact Center Quality Assurance Responsibilities for Quality Analyst

Allan / October 28, 2023
As the demand for quality customer service increases, call center QA managers are constantly bombarded by Call Center Quality Assurance...
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Speech Analytics

Speech Analytics Solution-What is speech analytics?

Allan / October 27, 2023
Measuring and managing the customer's experience is important to every business. Your contact center data can offer a deeper insight...
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Call Center Agent Performance

Contact Center Monitoring: What is it And Why Does it Matter?

Criteria / October 27, 2023
As much as you and your agents understand what behaviors are expected to make a successful call center, you should...
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Customer Service

19 Essential Call Center Metrics to Measure Performance in 2023

Allan / October 25, 2023
How do you optimize call center work? It’s a question that has kept many a busy manager up at night....
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Quality Assurance

The Importance of Quality Assurance in Business

Allan / October 23, 2023
In today's fast-paced and competitive business landscape, ensuring the highest level of product and service quality is not just a...
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Agent Coaching Coaching Compliance

A Complete Guide to Improving Agent Performance with Call Center Coaching

Allan / October 19, 2023
Call centers are only as good as the agents on the phone. You want them to be as efficient and...
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Call Center Contact Center Quality Assurance

What is Quality Assurance in A Call Center and Its Impact on Business

Allan / October 16, 2023
Call centers serve as a crucial link between customers and organizations, and effective communication is vital for shaping business success....
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Performance Management

Top 10 Sales Performance Management Software

Allan / July 31, 2023
The most arduous yet pivotal task in sales management is conducting performance evaluations. This practice serves as a vital tool...
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Call Center Outsourcing

Learn How Call Criteria’s Interactive Dashboard Works

Allan / July 26, 2023
Contact Center Quality Assurance is amongst the most vital practices to normalize for your company. Customers always feel safe to...
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Speech Analytics

Unraveling the Exorbitant Setup Fees and Multi-Level Complexities of Speech Analytics Onboarding

Allan / May 8, 2023
In today's data-driven world, businesses increasingly rely on speech analytics to gain insights into customer interactions. However, the process of...
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TCPA Compliance

Don’t Sign Up for Speech Analytics Without an “Out-Clause”

Allan / April 26, 2023
Speech analytics is a great tool for contact centers as it supports several functions, such as keeping track of voice-based...
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Call Center Outsourcing Call Center

How Call Centers Leverage Machine Learning with Artificial Intelligence 

Allan / March 29, 2023
Machine learning in Call Centers? A call center is a communication channel where customers report issues or make changes to...
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Call Center Outsourcing

6 Best Practices for Health Care Contact Center

Allan / February 16, 2023
The healthcare sector is differentiated from other industries because many patients require constant monitoring to maintain their health at optimal...
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