TRUSTED BY OVER 26,000 FORWARD - THINKING COMPANIES

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MACHINE TRAINING

Benefits of Human Assisted AI

Analysis With Human Accuracy

Human hearing and understanding are far more advanced than AI, so they will provide you with more accurate data.

  • Accurate
  • Complete
  • Faultless
Human Analysis
Accurate Tagging

Specialized Call Tagging

Discover what your customers really want with accurate tagging of call intention, no matter what you are looking for.

  • Customized Tagging
  • Intention Optimization
  • Topic Labeling

Improved Text Classification

Get more from your AI with text classification modeling by humans to improve efficiency and ability.

  • Automated Ticket Routing
  • Triaging
  • Sentiment Analysis
Text Classification
Model Training

Human Training For AI

Ensure that your AI model is performing properly with accurate tagging and human training.

  • Increased data sets
  • Increased learning speed
  • Produce better tags

Calibration Perfection

Keep your AI model up to date and accurate with regular checks and re-calibrations from the best in the business.

  • Testing
  • Validation
  • Optimization
Model Recalibration

Human Machine Training and Calibration

Ensure that your AI model is at peak performance with high caliber training and calibration to keep up with the constantly changing demands of consumers.

  • Model Training

    Model Training
  • Model Tuning

    Model Tuning
  • Algorithm Development

    Algorithm Development
  • Data Augmentation

    Data Augmentation
  • Data Labeling

    Data Labeling
  • Data Cleaning

    Data Cleaning
  • Identification

    Identification
  • Aggregation

    Aggregation
  • Image Classification

    Image Classification
  • Video Recognition

    Video Recognition

OUR SERVICES

Human Services For AI

Model Training

Model Training

Model training is an essential requirement to gather the right data for your needs

Model Tuning

Model Tuning

If you do not keep your system current, you will get more incorrect, useless data

Algorithm Development

Algorithm Development

Discover and adapt to patterns with data modification, rectification, and alteration

Data Labeling

Data Labeling

See more of what you need and less of what you don’t with accurate data tagging

Image Classification

Image Classification

Understand images by type instead of looking at thousands of pictures

Video Recognition

Video Recognition

Let AI do the time-wasting job of gathering important information from long videos

HOW WE WORK

Human Assisted AI

Training

Training

AI requires training to do the intended job. Inferior training results in poor performance. Use the best, get the best.

Explaining

Explaining

AI can only reach conclusions on their own if the people explaining how to are experts in their field.

Sustaining

Sustaining

Adapt to changes in regulatory requirements and customer demand with validation and development.

BLOG

Recent Blog

July 7, 2022

Some of the Benefits of Voice Analytics

It’s no secret that call centers are a vital part of many businesses. However, what is a secret is the amount of data that call centers generate. Until recently, this data has been largely ignored. However, with the advent of voice analytics, all of that is

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November 17, 2021

Coaching in a Call Center – Eliminate Persistent Mistakes

Call centers are only as good as the agents on the phone. You want them to be as efficient and well-trained as possible to deal with any eventuality. Coaching in a call center may seem like a daunting task, especially when you have hundreds of people with

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November 16, 2021

AI and Human Voice Analytics – Creating Better Call Centers

Every call center, especially contact centers, is built around the concept of the customer journey. The customer journey is the path that a customer takes from the first time they hear about your brand all the way through to when they purchase your product or

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November 8, 2021

Agents Shouldn’t Be Considered ‘Outdated’ in the Modern Call Center

In the modern call center, artificial intelligence has become a key component of customer service. The ability to automate many tasks and provide real-time responses is critical for today’s call centers. But as AI becomes more prevalent, it also raises

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November 4, 2021

Artificial Intelligence Influence on Call Center Performance

This article is going to focus on answering a common question: Can artificial intelligence influence call centers? Does AI change the results that they acquire through the data provided, and will we will see unmanned AI-controlled call centers and QA

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October 28, 2021

Call Center Sentiment Analysis is Vital to Customer Expierence

What is Customer Sentiment Analysis? Customer sentiment analysis is an analytical technique used by companies in order to gain insights into their customers’ opinions, attitudes or emotions towards them. It helps businesses understand what they are doing

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October 19, 2021

What Industries Use Quality Assurance? Q&A

What Industries Use Quality Assurance in their Call Center? Quality assurance can be used by any industry that has an interaction with customers or clients, such as call centers and customer service departments. The most common uses of QA are: Customer

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October 18, 2021

Improving Sales Performance through the Advantages of a High-Performing Dashboard

How Can a Call Center Improve Sales Performance Call/contact centers can improve sales performance by using the following techniques: 1. Use a call tracking system to monitor sales agent and sales team calls, identify problems in your process, and make

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October 18, 2021

How AI Speech Analytics Enhances the Process of Customer Service

What is Speech Analytics in Call Center? The process of speech analytics involves analyzing conversations that are captured by call centers to identify patterns, trends, and anomalies within them. This helps companies improve their services and products

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September 2, 2021

18 Top Points for Top Call Quality Monitoring

If you are looking to improve your contact center call quality monitoring, there are so many things that you can try. Whether it is for more first contact resolutions or because of previous external benchmarking, this article will go through 18 points that

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