TRUSTED BY OVER 26,000 FORWARD - THINKING COMPANIES

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MACHINE TRAINING

Benefits of Human Assisted AI

Analysis With Human Accuracy

Human hearing and understanding are far more advanced than AI, so they will provide you with more accurate data.

  • Accurate
  • Complete
  • Faultless

Specialized Call Tagging

Discover what your customers really want with accurate tagging of call intention, no matter what you are looking for.

  • Customized Tagging
  • Intention Optimization
  • Topic Labeling

Improved Text Classification

Get more from your AI with text classification modeling by humans to improve efficiency and ability.

  • Automated Ticket Routing
  • Triaging
  • Sentiment Analysis

Human Training For AI

Ensure that your AI model is performing properly with accurate tagging and human training.

  • Increased data sets
  • Increased learning speed
  • Produce better tags

Calibration Perfection

Keep your AI model up to date and accurate with regular checks and re-calibrations from the best in the business.

  • Testing
  • Validation
  • Optimization

Human Machine Training and Calibration

Ensure that your AI model is at peak performance with high caliber training and calibration to keep up with the constantly changing demands of consumers.

  • Model Training

  • Model Tuning

  • Algorithm Development

  • Data Augmentation

  • Data Labeling

  • Data Cleaning

  • Identification

  • Aggregation

  • Image Classification

  • Video Recognition

OUR SERVICES

Human Services For AI

Model Training

Model training is an essential requirement to gather the right data for your needs

Model Tuning

If you do not keep your system current, you will get more incorrect, useless data

Algorithm Development

Discover and adapt to patterns with data modification, rectification, and alteration

Data Labeling

See more of what you need and less of what you don’t with accurate data tagging

Image Classification

Understand images by type instead of looking at thousands of pictures

Video Recognition

Let AI do the time-wasting job of gathering important information from long videos

HOW WE WORK

Human Assisted AI

Training

AI requires training to do the intended job. Inferior training results in poor performance. Use the best, get the best.

Explaining

AI can only reach conclusions on their own if the people explaining how to are experts in their field.

Sustaining

Adapt to changes in regulatory requirements and customer demand with validation and development.

BLOG

Recent Blog

October 19, 2021

What Industries Use Quality Assurance? Q&A

What Industries Use Quality Assurance in their Call Center? Quality assurance can be used by any industry that has an interaction with customers or clients, such as call centers and customer service departments. The most common uses of QA are: Customer

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October 18, 2021

Improving Sales Performance through the Advantages of a High-Performing Dashboard

How Can a Call Center Improve Sales Performance Call/contact centers can improve sales performance by using the following techniques: 1. Use a call tracking system to monitor sales agent and sales team calls, identify problems in your process, and make

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October 18, 2021

How AI Speech Analytics Enhances the Process of Customer Service

What is Speech Analytics in Call Center? The process of speech analytics involves analyzing conversations that are captured by call centers to identify patterns, trends, and anomalies within them. This helps companies improve their services and products

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September 2, 2021

18 Top Points for Top Call Quality Monitoring

If you are looking to improve your contact center call quality monitoring, there are so many things that you can try. Whether it is for more first contact resolutions or because of previous external benchmarking, this article will go through 18 points that

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August 25, 2021

Call Center Quality Control – 5 Top Tips

Running a call center is a difficult thing to do. To ensure your company produces the best possible experience for your callers, you need to focus on quality. This might seem like an impossible task, especially if you’re only just starting. Even if you

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August 10, 2021

Top 10 Benefits of Voice Analytics in Call Centers

Improving the quality of your calls is a key part of any contact center. It’s important to know how well you’re doing so that you can improve it further. You need to measure what’s going right as much as possible and identify where there might

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July 29, 2021

Outsourced Call Center QA – Should You Outsource

Call centers are busy environments at the best of times. COVID-19 has impacted the global economy more than anyone ever anticipated. One of the major changes that involved is people working from home or remote offices. That has increased the requirements for

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February 16, 2021

5 Proven Ways to Effortlessly Retain Your Customers

Your call center’s main purpose is to provide impeccable customer service to protect and retain your organization’s greatest asset; the customers. However, it is nearly impossible to create customer loyalty with a customer who calls your business once or

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February 12, 2021

The Science Behind Customer Personas

Quick question, when was the last time you took a long hard look at what makes your customer base tick? If it’s either been a while or you’ve never come around to it, then you need to keep reading this. Once a strategy reserved for the ‘Apples’ of the

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February 12, 2021

10 Ways To Motivate Employees Without Spending Money

In the light of cost savings, budget cuts and possible redundancies, it may seem almost suicidal to splurge on your employees- and it is. However, you will be delighted to know that you don’t need to shave even a millimeter off your bottom line to

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