Automotive Call Center Quality Assurance

Call centers are already fast-paced enough. However, when you are managing an automotive call center, they get a lot more complicated. There are many calls for different things, such as availability, recalls, maintenance, repairs, and spares. That can leave your QA team confused and overwhelmed.

Increasing your capability is challenging without the right support, especially when you have problems with recalls, repair bookings, and spares. Or worse, your quality decreases.

Keep Your Customers On The Move

Separate Calls By Type
PCI Compliance
Lead Generation
Increased ROI
Omnichannel Auditing
Data Retention

Tag And Filter

All calls that pass through the Call Criteria Quality Assurance process are AI and manually tagged by type to decrease data confusion between sales, maintenance, parts, warranty calls, etc. Therefore, you get an accurate view of who your callers are and what they need.

Sell More - Worry Less

The automotive industry is focused on vehicle sales, after sales, and maintenance. The more time you have to spend doing those things, the more you can close deals. Internal QA can be a real and draining stress. You need to concentrate on making the sales; we can focus on Quality Assurance.

Top Missed Points In Automotive

Mentioning Promotions
Alternate Phone Numbers
Address
Dealership Directions
Vehicle History

Least Missed Points In Automotive

Current Vehicle
Vehicle of Interest
Call Type
Appointment Type
Good Attitude

Automotive