February 12, 2021

The TCPA Trap: What Your Business Needs to Know

What do Donald Trump, Coca-Cola, and Taco Bell have in common? They’ve all been slapped with a lawsuit as a result of breaching the Telephone Consumer Protection Act at some point in their existence. So what is the Telephone Consumer Protection Act all

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February 12, 2021

What Is Speech Analytics In A Call Center? 17 Easy Q&As

Speech analytics is such a large topic that, in this article, we are going to go through some of the most common questions that we get asked, and by the end of the article, you should be able to explain what is speech analytics in a call center? There are

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