February 12, 2021

Real-Time Speech Analytics – 15 Points To Instant Achievement

There has been a huge increase in the ability of speech analytics tools over the years. Post-call speech analytics were slow, inaccurate, and difficult to manage. Now, they are so fast and accurate that you can utilize real-time speech analytics (RTSA), with

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February 12, 2021

6 Roles of Quality Analysts for Call Centers Explained

As the demand for quality customer service increases, call center managers are constantly bombarded by Quality Assurance companies. Those companies propose to smooth out the so-called “bumps in the road” often experienced when managing QA. This article is

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