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If you manage or own a call center, you know you rely on your agents to offer superior customer service with every interaction. If your agents are not productive, you may lose clients, revenue, and reputation. To ensure ongoing success, your call center must boost performance – the question is – how? Some tips that […]

Speech analytics is at the top of many call centers’ agendas and for a good reason. However, to go with that agenda, there often comes a lot of questions. One of the primary worries is how to implement speech analytics, for which we have an article here. Furthermore, you will likely have more questions, such […]

Speech analytics is a topic that we like to cover here at Call Criteria. That is because it is a massive factor in how we help your call centers do their job effectively. However, while we talk about how they work and why there is one question that doesn’t get asked enough until it is […]