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Call Center Outsourcing
Call Center Outsourcing
Quality Assurance
February 11, 2021
Using Numbers To Effectively Manage Performance
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Call Center Outsourcing
Quality Assurance
Quality Management
February 11, 2021
Have your EARS to the ground
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Call Center Outsourcing
Quality Assurance
February 11, 2021
Are Your Agents Having Lunch With Your QA’s?
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Call Center Outsourcing
Quality Assurance
February 11, 2021
Quality Assurance: The Questions you Need to Ask
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Call Center Outsourcing
February 11, 2021
You Want My Money? Speak My Language
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Agent Coaching
Agent Performance
Call Center Outsourcing
February 11, 2021
Spreadsheets to Dashboards; What’s All The Fuss About Call Criteria?
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Agent Coaching
Agent Performance
Call Center
Call Center Outsourcing
Coaching
Quality Management
February 11, 2021
How Many Calls Does Your Contact Centre Handle in a Week?
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Agent Coaching
Agent Performance
Call Center
Call Center Outsourcing
February 11, 2021
Signs You Should Get Rid of Your Call Center Scorecard!
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Call Center Outsourcing
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Quality Management
Technology
February 11, 2021
Manual Quality Management; The Biggest Headache for Managers
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