Call Tracking QA with Advanced Software and Analytics

If you are in the call tracking industry, you will know that there are so many different industries that you can work with, all at one time. That can make it very difficult to keep track of your own Quality Assurance while keeping track of other businesses’ customer attribution. We make your QA easy.

Whether you track one industry or many, Call Criteria has the expertise to help you find exactly where the leads are coming from and tag each call accordingly, helping you gain data easily.

Tracking The Call Trackers

Multi-Channel Lead Attribution
Human and AI Call Tagging
Omnichannel Tagging
Compliance Monitoring
Data Security
PCI Compliance

Multi-Channel Lead Attribution

The more that technology evolves, the more that companies need to keep up with the demand from customers. Trying to understand where leads are coming from on mass scales can be a massive challenge to any company with even slightly out of date QA software. The Call Criteria dashboard is the most advanced available.

Compliance Security

Different industries have different compliance requirements, and keeping up to date with the regulations can be difficult. We specialize in all call center industry regulations to keep you up to date and compliant, even if you miss updates.

Top Missed Points In Call Tracking

Transferring
Empathy
Hold Protocol
Additional Issues
Confirm Resolution

Least Missed Points In Call Tracking

Active Listening
Proper Pacing
Agent Name
Identify Caller Issue
Avoid Negative Comments

Call Tracking