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If you are in the call tracking industry, you will know that there are so many different industries that you can work with, all at one time. That can make it very difficult to keep track of your own Quality Assurance while keeping track of other businesses’ customer attribution. We make your QA easy. 

Whether you track one industry or many, Call Criteria has the expertise to help you find exactly where the leads are coming from and tag each call accordingly, helping you gain data easily.

Tracking The Call Trackers

Tracking The Call Trackers

  • Multi-Channel Lead Attribution
  • Human and AI Call Tagging
  • Omnichannel Tagging
  • Compliance Monitoring
  • Data Security
  • PCI Compliance

Multi-Channel Lead Attribution

The more that technology evolves, the more that companies need to keep up with the demand from customers. Trying to understand where leads are coming from on mass scales can be a massive challenge to any company with even slightly out of date QA software. The Call Criteria dashboard is the most advanced available. 

Compliance Security

Different industries have different compliance requirements, and keeping up to date with the regulations can be difficult. We specialize in all call center industry regulations to keep you up to date and compliant, even if you miss updates. 

Top Missed Points In Call Tracking

  • Transferring
  • Empathy
  • Hold Protocol
  • Additional Issues
  • Confirm Resolution

Least Missed Points In Call Tracking

  • Active Listening
  • Proper Pacing
  • Agent Name
  • Identify Caller Issue
  • Avoid Negative Comments