About Us
Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.
Agent Coaching
February 11, 2021
Tell-tale Signs You Need to Ditch Your Call Center Scorecard!
How many checkboxes does your scorecard have? Most contact centers have gone crazy coming up with boxes to include in their scorecards. There’s a checkbox for the agent using the customer’s name, another checkbox for the agent telling the customer the
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February 11, 2021
5 Important Tips for Offering Great Multilingual Customer Support
Do you have Multilingual Customer Support? According to a study by The International Customer Management Institute (ICMI) and Lionbridge, 74% of consumers are likely to make a repeat purchase if the after-sales service is offered in their language. 58% of
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- 19525 Ventura Blvd. Tarzana, CA 91356
- Hello@CallCriteria.com
- (866) 903-9540
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