If you manage or own a call center, you know you rely on your agents to offer superior customer service with every interaction. If your agents are not productive, you may lose clients, revenue, and reputation. To ensure ongoing success, your call center must boost performance – the question is – how? Some tips that […]

With the year coming to a close and 2017 just over the horizon, it makes sense to look to the future in anticipation of things to come in contact centers around the globe. Throughout the 20th century, contact centers primarily supported customers via the telephone. However, as customers have come to expect 24-hour, 7-day-a-week resolution services […]