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Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.

Contact Info

  • 19525 Ventura Blvd. Tarzana, CA 91356
  • Hello@CallCriteria.com
  • (866) 903-9540

Communication

A New Era of Customer Service
  • Communication
  • Customer Service

February 11, 2021

The Text Revolution: A New Era of Customer Service

Over the past decade, we have seen a text revolution. Email, social media, and instant messaging technologies have ushered in a new communication method. As with most declining technologies, the exodus from voice communication has been led by millennials and

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Social Media go-to-guide For Customer Service
  • Communication
  • Customer Service

February 11, 2021

Social Media go-to-guide for Responding to Customers` Feedback

Gone are the days when feedback was made with a letter, in person, or over the phone. Consumers are turning to social media platforms for customer services. Every complaint, compliment, or question is now being publicized. Unfortunately, organizations aren`t

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Communication is Heart Of Any Successful Organization
  • Communication

February 11, 2021

Communication Is Heart Of Any Successful Organization

Organizations in all industries, from private enterprises to government agencies, need to stay focused on their core competencies to remain competitive and profitable. It is no surprise that most of these successful entities outsource a variety of functions

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Assurance vs Control
  • Call Center
  • Communication
  • Customer Service

February 11, 2021

Quality Assurance vs Quality Control

Assurance and control are the two main factors in quality management. These are both aspects that should be of utmost importance to any company. Adhesion to these two aspects is even more critical in companies dealing with the public. Quality is king. Always

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Voice Technology The Future of Call Centers
  • Call Center
  • Communication
  • Contact Center

February 11, 2021

Voice Technology – The Future of Call Centers?

Everyone has had contact with voice technology. Whether it is Siri, Alexa, any phone call that asks you to say “yes or no” after the tone, it is all voice technology. If we are honest, it is incredible. The technology that is available now is unlike

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    • Home
    • Services
      • AI Human Verification
      • AI Enabled Voice Analytics
      • Coaching
      • Quality Assurance
      • Sales Performance
      • Sentiment Analysis
    • Industries
      • Automotive
      • Call Tracking
      • Education
      • Financial Services
      • Home Services
      • Insurance
      • Mortgage
      • Utilities
    • Team
    • Blog
    • Contact Us

    Contact Info

    • 19525 Ventura Blvd. Tarzana, CA 91356
    • Hello@CallCriteria.com
    • (866) 903-9540

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