Communication
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11
Apr
Social Media go-to-guide for Responding to Customers` Feedback
- Communication, Customer Service
- BY Ryan
- No Comments
Gone are the days when feedback was made with a letter, in person or over the phone. Consumers are turning to social platforms for customer services. Every complaint, compliment, or question is now being publicized. Unfortunately, organizations aren`t able to keep up and 81.5% of customer questions go unanswered. So, how do you respond to
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13
Sep
The Text Revolution: A New Era of Customer Service
- Communication, Customer Service
- BY tracy
- No Comments
Over the past decade, email, social media and instant messaging technologies have ushered in a new method of communication. As with most declining technologies, the exodus from voice communication has been led by millennials and younger generations looking for instant attention and gratification. Text based interactions are fast, responsive and can be utilized consistently across