Communication
February 11, 2021
The Text Revolution: A New Era of Customer Service
Over the past decade, we have seen a text revolution. Email, social media, and instant messaging technologies have ushered in a new communication method. As with most declining technologies, the exodus from voice communication has been led by millennials and
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February 11, 2021
Social Media go-to-guide for Responding to Customers` Feedback
Gone are the days when feedback was made with a letter, in person, or over the phone. Consumers are turning to social media platforms for customer services. Every complaint, compliment, or question is now being publicized. Unfortunately, organizations aren`t
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February 11, 2021
Communication Is Heart Of Any Successful Organization
Organizations in all industries, from private enterprises to government agencies, need to stay focused on their core competencies to remain competitive and profitable. It is no surprise that most of these successful entities outsource a variety of functions
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February 11, 2021
Quality Assurance vs Quality Control
Assurance and control are the two main factors in quality management. These are both aspects that should be of utmost importance to any company. Adhesion to these two aspects is even more critical in companies dealing with the public. Quality is king. Always
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February 11, 2021
Voice Technology – The Future of Call Centers?
Everyone has had contact with voice technology. Whether it is Siri, Alexa, any phone call that asks you to say “yes or no” after the tone, it is all voice technology. If we are honest, it is incredible. The technology that is available now is unlike
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