Imagine having the power to quickly locate ten calls where your agents did not comply with TCPA regulations. Such a discovery could potentially save you from costly penalties. Better yet, imagine if you are having an agent struggling with a particular process; all you have to do is pull up similar calls for coaching. On […]

UDAAP. Seriously, is there a more confusing acronym in financial regulatory lingo? It’s been over a decade since the “Unfair, deceptive or abusive acts and practices” (UDAAP) was first hatched, and finding your organization in violation of any such acts or practices can be staggeringly expensive. Recent UDAAP penalties, including a $200,000 fine for deceptive […]