Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.
UDAAP. Seriously, is there a more confusing acronym in financial regulatory lingo? It’s been over a decade since the “Unfair, deceptive or abusive acts and practices” (UDAAP) was first hatched, and finding your organization in violation of any such actsRead More
There are a lot of compliance issues that you will need to address when working in or running a call center. However, which of those compliances largely depends on which sector you are working within your center. In this article, we are going to look at someRead More