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Compliance
November 17, 2021
Coaching in a Call Center – Eliminate Persistent Mistakes
Call centers are only as good as the agents on the phone. You want them to be as efficient and well-trained as possible to deal with any eventuality. Coaching in a call center may seem like a daunting task, especially when you have hundreds of people with
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February 11, 2021
UDAAP: 5 Steps to Reduce the Risk of Costly Penalties
UDAAP. Seriously, is there a more confusing acronym in financial regulatory lingo? It’s been over a decade since the “Unfair, deceptive or abusive acts and practices” (UDAAP) was first hatched, and finding your organization in violation of any such acts
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February 11, 2021
TCPA Call Center Compliance Training – 7 Easy Points
There are a lot of compliance issues that you will need to address when working in or running a call center. However, which of those compliances largely depends on which sector you are working within your center. In this article, we are going to look at some
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