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Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.

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  • 19525 Ventura Blvd. Tarzana, CA 91356
  • Hello@CallCriteria.com
  • (888) 489-1882

Compliance

Coaching in a Call Center
  • Agent Coaching
  • Coaching
  • Compliance

November 17, 2021

Coaching in a Call Center – Eliminate Persistent Mistakes

Call centers are only as good as the agents on the phone. You want them to be as efficient and well-trained as possible to deal with any eventuality. Coaching in a call center may seem like a daunting task, especially when you have hundreds of people with

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5 Steps to Reduce the Risk of Costly Penalties
  • Compliance

February 11, 2021

UDAAP: 5 Steps to Reduce the Risk of Costly Penalties

UDAAP. Seriously, is there a more confusing acronym in financial regulatory lingo? It’s been over a decade since the “Unfair, deceptive or abusive acts and practices” (UDAAP) was first hatched, and finding your organization in violation of any such acts

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TCPA Call Center Compliance Training
  • Compliance

February 11, 2021

TCPA Call Center Compliance Training – 7 Easy Points

There are a lot of compliance issues that you will need to address when working in or running a call center. However, which of those compliances largely depends on which sector you are working within your center. In this article, we are going to look at some

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      • AI Human Verification
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      • Sales Performance
      • Sentiment Analysis
    • Industries
      • Automotive
      • Call Tracking
      • Education
      • Financial Services
      • Home Services
      • Insurance
      • Mortgage
      • Utilities
    • Blog
    • Contact Us

    Contact Info

    • 19525 Ventura Blvd. Tarzana, CA 91356
    • Hello@CallCriteria.com
    • (888) 489-1882

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