• Hello@CallCriteria.com
  • (888) 489-1882
Call Criteria Logo
  • Home
  • Services
    • AI Human Verification
    • AI Enabled Voice Analytics
    • Coaching
    • Quality Assurance
    • Sales Performance
    • Sentiment Analysis
  • Industries
    • Automotive
    • Call Tracking
    • Education
    • Financial Services
    • Home Services
    • Insurance
    • Mortgage
    • Utilities
  • Blog
  • Contact Us
  • Login
×

About Us

Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.

Sidebar Image

Contact Info

  • 19525 Ventura Blvd. Tarzana, CA 91356
  • Hello@CallCriteria.com
  • (888) 489-1882

Contact Center

Agents Shouldn't Be Considered 'Outdated' in the Modern Call Center
  • Call Center
  • Contact Center
  • Performance
  • Technology

November 8, 2021

Agents Shouldn’t Be Considered ‘Outdated’ in the Modern Call Center

In the modern call center, artificial intelligence has become a key component of customer service. The ability to automate many tasks and provide real-time responses is critical for today’s call centers. But as AI becomes more prevalent, it also raises

Read More
Artificial Intelligence Influence
  • Call Center
  • Contact Center
  • Performance
  • Technology
  • Uncategorized

November 4, 2021

Artificial Intelligence Influence on Call Center Performance

This article is going to focus on answering a common question: Can artificial intelligence influence call centers? Does AI change the results that they acquire through the data provided, and will we will see unmanned AI-controlled call centers and QA

Read More
The Front Lines of Reputation Management
  • Agent Performance
  • Contact Center
  • Customer Service

February 11, 2021

The Front Lines of Reputation Management

“It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll do things differently.” –Warren Buffett Your company’s reputation represents the confidence that your customers have in your ability as a business to

Read More
  • Contact Center
  • Quality Assurance
  • Quality Management
  • Technology

February 11, 2021

Speech Analytics Meets Manual Human Review

In this day and age, where customers readily switch companies unless they get the experience they want, forward-thinking companies know they need to find a way to make themselves stand apart from the competition. Your contact center plays an especially

Read More
When Being "Soft" is a Good Thing
  • Agent Performance
  • Contact Center

February 11, 2021

When Being “Soft” is a Good Thing

As a trusted quality assurance company that helps dozens of call centers monitor and improve their performance every year, we at Call Criteria have heard the full gamut of reasons why agents are let go. While overall lack of commitment and an inability to

Read More
The Keys to a Happier, More Productive Contact Center
  • Agent Performance
  • Contact Center

February 11, 2021

The Keys to a Happier, More Productive Contact Center

As a contact center manager, retaining quality agents can be a real threat to your quality objectives. High churn rates not only affect morale, but your business’ bottom line will likely take a hit as a result. So how do we at Call Criteria recommend you

Read More
Effective Communication in Your Contact Center
  • Contact Center
  • Customer Service
  • Quality Assurance

February 11, 2021

Speak up and Listen Closely: Effective Communication in your Contact Center

Effective communication in your contact center is at the core of every successful business. Not long ago, the ability to communicate effectively was viewed as a ‘soft’ skill that was nice to have but not necessary. However, at Call Criteria, we have seen

Read More
A Guide on How to Hire Contact Center Employees
  • Agent Performance
  • Contact Center

February 11, 2021

A Guide on How to Hire Contact Center Employees

With the overwhelming number of applicants, the hiring process can be challenging. What`s more? As the employer, all you got to go with is a resume, a rehearsed sale pitch (for serious applicants), and an interview. Mind you; a completely blown interview

Read More
A Tale of Two Contact Centers
  • Agent Performance
  • Contact Center
  • Quality Assurance
  • Quality Management

February 11, 2021

Jekyll and Hyde: A Tale of Two Contact Centers

Imagine a contact center where the manager has put in place defined procedures and practices to ensure flexibility, organization, knowledge retention, and effective communication. The contact manager calls all the agents and tells them, “If you want to be a

Read More
Coaching Your Team to a Win in 2018
  • Contact Center

February 11, 2021

Coaching Your Team to a Win in 2018

With the new year in full swing, we at Call Criteria know how important coaching can be to your overall success. When agents perform well, your business usually does well (though the inverse can also be true). Agents need to know what you expect and receive

Read More

    Subscribe To Our Newsletter

    Foo Logo

    Call center quality assurance and speech analytics solution for your contact center.

    Menu Links

    • Home
    • Services
      • AI Human Verification
      • AI Enabled Voice Analytics
      • Coaching
      • Quality Assurance
      • Sales Performance
      • Sentiment Analysis
    • Industries
      • Automotive
      • Call Tracking
      • Education
      • Financial Services
      • Home Services
      • Insurance
      • Mortgage
      • Utilities
    • Blog
    • Contact Us

    Contact Info

    • 19525 Ventura Blvd. Tarzana, CA 91356
    • Hello@CallCriteria.com
    • (888) 489-1882

    Copyright 2020 Call Criteria All Rights Reserved.