Speech analytics is at the top of many call centers’ agendas and for a good reason. However, to go with that agenda, there often comes a lot of questions. One of the primary worries is how to implement speech analytics, for which we have an article here. Furthermore, you will likely have more questions, such […]

Speech analytics is a topic that we like to cover here at Call Criteria. That is because it is a massive factor in how we help your call centers do their job effectively. However, while we talk about how they work and why there is one question that doesn’t get asked enough until it is […]

In this article, we are going to go through the most common call center QA terminologies that are used. Some of them you will be familiar with, others maybe not so much. However, I will separate them all into headings so that you can skip to the section you would like to know a little […]

During the last three-plus years, here at Call Criteria, we have been running a unique speech analytics software. One of the most common questions that we receive is how much the software can increase QA accuracy. In this article, we will run through our results and show you how much difference certain things like Syntax […]

Machine learning, artificial intelligence, and deep learning are different things. Sometimes people naively use machine learning and artificial intelligence interchangeably. Here, you can learn more about these things. The differences are very powerful here. These three things give computers different capabilities with different applications. Let’s start with artificial intelligence. What Is Artificial Intelligence? Artificial intelligence […]

How do you feel about your current employee turnover rate? If you often find yourself dealing with it, then it might be time to start evaluating your current practices. Fortunately, there are a variety of ways that this issue can be resolved. The following information includes techniques that you can begin implementing today to lower […]