Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.
What is Customer Sentiment Analysis? Customer sentiment analysis is an analytical technique used by companies in order to gain insights into their customers’ opinions, attitudes or emotions towards them. It helps businesses understand what they are doing
Read MoreYour call center’s main purpose is to provide impeccable customer service to protect and retain your organization’s greatest asset; the customers. However, it is nearly impossible to create customer loyalty with a customer who calls your business once or
Read MoreSince the 1800s, the world has stood witness to 2 great middle-class expansions; we are living through the third. And according to a Reuters report by David Rohde, the middle class will have doubled in size by 2030, from the current 2 billion to 4.9 billion.
Read MoreWhen Doug McMillon, Wal-Mart’s CEO, announced an increase in employees’ minimum wages, chances are you thought it was all a stunt to ward off the negative publicity that had resulted from the class-action suit filed on behalf of 1.6 million women for
Read MoreI visited a website, found the product I was looking for, purchased it, and received it. We could say I had a good customer experience, right? But how does my service provider get wind of my experience? I mean, taken at face value, CX (customer experience)
Read MoreEvery contact center has the potential to deliver a great customer experience. However, for your business to provide an experience that sets you apart from the rest, impeccable customer service must be of utmost importance. And what better way to get the
Read MoreI read as much as I can, and I think that if you want to be better at anything, finding the best book on your topic of interest is the most appropriate way to start. It is in this with mind, that the following article provides a compilation of 3 Must-Reads
Read MoreCustomer experience is often viewed as a cost center – a necessary evil. In fact, the majority of companies outsource it to the lowest bidder with clear directives to keep the costs as low as possible. After all, it’s not like customer experience
Read MoreConsider this scenario: a company invests significant amounts of money in implementing what appears to be an excellent CRM strategy, but it fails miserably. Sound familiar? Well, it should, because according to reports, almost half of all CRM projects fail.
Read MoreCompanies today rely more and more on text and web-based interactions with their customers as we become more dependent than ever on the internet and web-based communication. However, there is something intangibly irreplaceable about the human touch of meeting
Read MoreCopyright 2020 Call Criteria All Rights Reserved.