• Hello@CallCriteria.com
  • (866) 903-9540
Call Criteria Logo
  • Home
  • Services
    • AI Human Verification
    • AI Enabled Voice Analytics
    • Coaching
    • Quality Assurance
    • Sales Performance
    • Sentiment Analysis
  • Industries
    • Automotive
    • Call Tracking
    • Education
    • Financial Services
    • Home Services
    • Insurance
    • Mortgage
    • Utilities
  • Team
  • Blog
  • Contact Us
  • Login
×

About Us

Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.

Contact Info

  • 19525 Ventura Blvd. Tarzana, CA 91356
  • Hello@CallCriteria.com
  • (866) 903-9540

Customer Service

5 Proven Ways to Effortlessly Retain Your Customers
  • Customer Service

February 16, 2021

5 Proven Ways to Effortlessly Retain Your Customers

Your call center’s main purpose is to provide impeccable customer service to protect and retain your organization’s greatest asset; the customers. However, it is nearly impossible to create customer loyalty with a customer who calls your business once or

Read More
IS Consistency The Key To Customer Satisfaction?
  • Customer Service

February 12, 2021

IS Consistency The Key To Customer Satisfaction? 3 Guaranteed Ways To Streamline Your Customer Service

Since the 1800s, the world has stood witness to 2 great middle-class expansions; we are living through the third. And according to a Reuters report by David Rohde, the middle class will have doubled in size by 2030, from the current 2 billion to 4.9 billion.

Read More
The Best Way To Engage Your Customers
  • Customer Service

February 12, 2021

Empowered and Knowledgeable Employees; The Best Way To Engage Your Customers

When Doug McMillon, Wal-Mart’s CEO, announced an increase in employees’ minimum wages, chances are you thought it was all a stunt to ward off the negative publicity that had resulted from the class-action suit filed on behalf of 1.6 million women for

Read More
Benchmark Customer Experience For Improved Customer Satisfaction
  • Customer Service

February 12, 2021

Benchmark Customer Experience For Improved Customer Satisfaction

I visited a website, found the product I was looking for, purchased it, and received it. We could say I had a good customer experience, right? But how does my service provider get wind of my experience? I mean, taken at face value, CX (customer experience)

Read More
Top 5 Customer Service Statistics and What They Mean for your Business
  • Customer Service

February 12, 2021

Top 5 Customer Service Statistics and What They Mean for your Business

Every contact center has the potential to deliver a great customer experience. However, for your business to provide an experience that sets you apart from the rest, impeccable customer service must be of utmost importance. And what better way to get the

Read More
3 Must-Reads for Better Customer Experience
  • Customer Service

February 12, 2021

3 Must-Reads for Better Customer Experience

I read as much as I can, and I think that if you want to be better at anything, finding the best book on your topic of interest is the most appropriate way to start. It is in this with mind, that the following article provides a compilation of 3 Must-Reads

Read More
Whose Responsibility is Customer Experience
  • Customer Service

February 12, 2021

Whose Responsibility is Customer Experience?

Customer experience is often viewed as a cost center – a necessary evil. In fact, the majority of companies outsource it to the lowest bidder with clear directives to keep the costs as low as possible. After all, it’s not like customer experience

Read More
The Audi Experience: Climbing the Ladder to Customer Satisfaction
  • Customer Service

February 12, 2021

The Audi Experience: Climbing the Ladder to Customer Satisfaction

Consider this scenario: a company invests significant amounts of money in implementing what appears to be an excellent CRM strategy, but it fails miserably. Sound familiar? Well, it should, because according to reports, almost half of all CRM projects fail.

Read More
Name that Face: Knowing Your Customers Beyond the Digital World
  • Customer Service

February 12, 2021

Name That Face: Knowing Your Customers Beyond the Digital World

Companies today rely more and more on text and web-based interactions with their customers as we become more dependent than ever on the internet and web-based communication. However, there is something intangibly irreplaceable about the human touch of meeting

Read More
Improving Call Center Metrics Through Careful Observation
  • Customer Service

February 12, 2021

Improving Call Center Metrics Through Careful Observation

How do you optimize call center work? It’s a question that has kept many a busy manager up at night. When you’re conducting significant call center operations in any vertical or industry manner, quality matters; that’s the bottom line. Your results have

Read More

    Subscribe To Our Newsletter

    Foo Logo

    Call center quality assurance and speech analytics solution for your contact center.

    Menu Links

    • Home
    • Services
      • AI Human Verification
      • AI Enabled Voice Analytics
      • Coaching
      • Quality Assurance
      • Sales Performance
      • Sentiment Analysis
    • Industries
      • Automotive
      • Call Tracking
      • Education
      • Financial Services
      • Home Services
      • Insurance
      • Mortgage
      • Utilities
    • Team
    • Blog
    • Contact Us

    Contact Info

    • 19525 Ventura Blvd. Tarzana, CA 91356
    • Hello@CallCriteria.com
    • (866) 903-9540

    Copyright 2020 Call Criteria All Rights Reserved.