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Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.
Customer Service
October 28, 2021
Call Center Sentiment Analysis is Vital to Customer Expierence
What is Customer Sentiment Analysis? Customer sentiment analysis is an analytical technique used by companies in order to gain insights into their customers’ opinions, attitudes or emotions towards them. It helps businesses understand what they are doing
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February 16, 2021
5 Proven Ways to Effortlessly Retain Your Customers
Your call center’s main purpose is to provide impeccable customer service to protect and retain your organization’s greatest asset; the customers. However, it is nearly impossible to create customer loyalty with a customer who calls your business once or
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February 12, 2021
IS Consistency The Key To Customer Satisfaction? 3 Guaranteed Ways To Streamline Your Customer Service
Since the 1800s, the world has stood witness to 2 great middle-class expansions; we are living through the third. And according to a Reuters report by David Rohde, the middle class will have doubled in size by 2030, from the current 2 billion to 4.9 billion.
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February 12, 2021
Empowered and Knowledgeable Employees; The Best Way To Engage Your Customers
When Doug McMillon, Wal-Mart’s CEO, announced an increase in employees’ minimum wages, chances are you thought it was all a stunt to ward off the negative publicity that had resulted from the class-action suit filed on behalf of 1.6 million women for
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February 12, 2021
Benchmark Customer Experience For Improved Customer Satisfaction
I visited a website, found the product I was looking for, purchased it, and received it. We could say I had a good customer experience, right? But how does my service provider get wind of my experience? I mean, taken at face value, CX (customer experience)
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February 12, 2021
Top 5 Customer Service Statistics and What They Mean for your Business
Every contact center has the potential to deliver a great customer experience. However, for your business to provide an experience that sets you apart from the rest, impeccable customer service must be of utmost importance. And what better way to get the
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February 12, 2021
3 Must-Reads for Better Customer Experience
I read as much as I can, and I think that if you want to be better at anything, finding the best book on your topic of interest is the most appropriate way to start. It is in this with mind, that the following article provides a compilation of 3 Must-Reads
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February 12, 2021
Whose Responsibility is Customer Experience?
Customer experience is often viewed as a cost center – a necessary evil. In fact, the majority of companies outsource it to the lowest bidder with clear directives to keep the costs as low as possible. After all, it’s not like customer experience
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February 12, 2021
The Audi Experience: Climbing the Ladder to Customer Satisfaction
Consider this scenario: a company invests significant amounts of money in implementing what appears to be an excellent CRM strategy, but it fails miserably. Sound familiar? Well, it should, because according to reports, almost half of all CRM projects fail.
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February 12, 2021
Name That Face: Knowing Your Customers Beyond the Digital World
Companies today rely more and more on text and web-based interactions with their customers as we become more dependent than ever on the internet and web-based communication. However, there is something intangibly irreplaceable about the human touch of meeting
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