Customer Service
February 11, 2021
The Text Revolution: A New Era of Customer Service
Over the past decade, we have seen a text revolution. Email, social media, and instant messaging technologies have ushered in a new communication method. As with most declining technologies, the exodus from voice communication has been led by millennials and
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February 11, 2021
Social Media go-to-guide for Responding to Customers` Feedback
Gone are the days when feedback was made with a letter, in person, or over the phone. Consumers are turning to social media platforms for customer services. Every complaint, compliment, or question is now being publicized. Unfortunately, organizations aren`t
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February 11, 2021
Why Customer Service is Important – Understanding Customer Service
No matter what you are buying, or service that you are using, there are certain things that you expect. One of, if not THE primary aspect that you would expect is satisfaction from the service. That is why customer service is so important. Your customers are
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February 11, 2021
The Front Lines of Reputation Management
“It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll do things differently.” –Warren Buffett Your company’s reputation represents the confidence that your customers have in your ability as a business to
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February 11, 2021
Speak up and Listen Closely: Effective Communication in your Contact Center
Effective communication in your contact center is at the core of every successful business. Not long ago, the ability to communicate effectively was viewed as a ‘soft’ skill that was nice to have but not necessary. However, at Call Criteria, we have seen
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February 11, 2021
Make your Agents Happy – The 5 Secrets to Your Customers’ Happiness
Are your agents happy? Great leaders recognize that every employee is a representative of the company and that how the employees are treated is how they treat the customers. What’s more, Economists’ latest study from the University of Warwick proves that
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February 11, 2021
An Interview With Your Customers: What They Hate, What They Love
According to the late Steve Jobs, excellent care for customers is about getting to know your clients so well that you can forecast their needs and exceed their expectations. After all, the only reason your business exists is to serve the needs of your
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February 11, 2021
Quality Assurance vs Quality Control
Assurance and control are the two main factors in quality management. These are both aspects that should be of utmost importance to any company. Adhesion to these two aspects is even more critical in companies dealing with the public. Quality is king. Always
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February 10, 2021
Contact Centers of the 21st Century
With the year coming to a close and 2017 just over the horizon, it makes sense to look to the future in anticipation of things to come in contact centers around the globe. Throughout the 20th century, contact centers primarily supported customers via the
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