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About Us

Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.

Contact Info

  • 19525 Ventura Blvd. Tarzana, CA 91356
  • Hello@CallCriteria.com
  • (866) 903-9540

Customer Service

A New Era of Customer Service
  • Communication
  • Customer Service

February 11, 2021

The Text Revolution: A New Era of Customer Service

Over the past decade, we have seen a text revolution. Email, social media, and instant messaging technologies have ushered in a new communication method. As with most declining technologies, the exodus from voice communication has been led by millennials and

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Social Media go-to-guide For Customer Service
  • Communication
  • Customer Service

February 11, 2021

Social Media go-to-guide for Responding to Customers` Feedback

Gone are the days when feedback was made with a letter, in person, or over the phone. Consumers are turning to social media platforms for customer services. Every complaint, compliment, or question is now being publicized. Unfortunately, organizations aren`t

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Why Customer Service is Important
  • Agent Coaching
  • Agent Performance
  • Customer Service

February 11, 2021

Why Customer Service is Important – Understanding Customer Service

No matter what you are buying, or service that you are using, there are certain things that you expect. One of, if not THE primary aspect that you would expect is satisfaction from the service. That is why customer service is so important. Your customers are

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The Front Lines of Reputation Management
  • Agent Performance
  • Contact Center
  • Customer Service

February 11, 2021

The Front Lines of Reputation Management

“It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll do things differently.” –Warren Buffett Your company’s reputation represents the confidence that your customers have in your ability as a business to

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Effective Communication in Your Contact Center
  • Contact Center
  • Customer Service
  • Quality Assurance

February 11, 2021

Speak up and Listen Closely: Effective Communication in your Contact Center

Effective communication in your contact center is at the core of every successful business. Not long ago, the ability to communicate effectively was viewed as a ‘soft’ skill that was nice to have but not necessary. However, at Call Criteria, we have seen

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The Secret to Your Customers' Happiness? Make Your Agents Happy
  • Agent Performance
  • Contact Center
  • Customer Service

February 11, 2021

Make your Agents Happy – The 5 Secrets to Your Customers’ Happiness

Are your agents happy? Great leaders recognize that every employee is a representative of the company and that how the employees are treated is how they treat the customers. What’s more, Economists’ latest study from the University of Warwick proves that

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An Interview With Your Customers
  • Call Center
  • Customer Service
  • Quality Management

February 11, 2021

An Interview With Your Customers: What They Hate, What They Love

According to the late Steve Jobs, excellent care for customers is about getting to know your clients so well that you can forecast their needs and exceed their expectations. After all, the only reason your business exists is to serve the needs of your

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Assurance vs Control
  • Call Center
  • Communication
  • Customer Service

February 11, 2021

Quality Assurance vs Quality Control

Assurance and control are the two main factors in quality management. These are both aspects that should be of utmost importance to any company. Adhesion to these two aspects is even more critical in companies dealing with the public. Quality is king. Always

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Contact Centers of The 21st Century
  • Call Center
  • Customer Service

February 10, 2021

Contact Centers of the 21st Century

With the year coming to a close and 2017 just over the horizon, it makes sense to look to the future in anticipation of things to come in contact centers around the globe. Throughout the 20th century, contact centers primarily supported customers via the

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    • Home
    • Services
      • AI Human Verification
      • AI Enabled Voice Analytics
      • Coaching
      • Quality Assurance
      • Sales Performance
      • Sentiment Analysis
    • Industries
      • Automotive
      • Call Tracking
      • Education
      • Financial Services
      • Home Services
      • Insurance
      • Mortgage
      • Utilities
    • Team
    • Blog
    • Contact Us

    Contact Info

    • 19525 Ventura Blvd. Tarzana, CA 91356
    • Hello@CallCriteria.com
    • (866) 903-9540

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