Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.
Gone are the days when feedback was made with a letter, in person, or over the phone. Consumers are turning to social media platforms for customer services. Every complaint, compliment, or question is now being publicized. Unfortunately, organizations aren`t
Read MoreImagine having the power to quickly locate ten calls where your agents did not comply with TCPA regulations. Such a discovery could potentially save you from costly penalties. Better yet, imagine if you are having an agent struggling with a particular
Read MoreNo matter what you are buying, or service that you are using, there are certain things that you expect. One of, if not THE primary aspect that you would expect is satisfaction from the service. That is why customer service is so important. Your customers are
Read More“It takes 20 years to build a reputation and 5 minutes to ruin it. If you think about that, you’ll do things differently.” –Warren Buffett Your company’s reputation represents the confidence that your customers have in your ability as a business to
Read MoreEffective communication in your contact center is at the core of every successful business. Not long ago, the ability to communicate effectively was viewed as a ‘soft’ skill that was nice to have but not necessary. However, at Call Criteria, we have seen
Read MoreAre your agents happy? Great leaders recognize that every employee is a representative of the company and that how the employees are treated is how they treat the customers. What’s more, Economists’ latest study from the University of Warwick proves that
Read MoreAccording to the late Steve Jobs, excellent care for customers is about getting to know your clients so well that you can forecast their needs and exceed their expectations. After all, the only reason your business exists is to serve the needs of your
Read MoreAssurance and control are the two main factors in quality management. These are both aspects that should be of utmost importance to any company. Adhesion to these two aspects is even more critical in companies dealing with the public. Quality is king. Always
Read MoreWith the year coming to a close and 2017 just over the horizon, it makes sense to look to the future in anticipation of things to come in contact centers around the globe. Throughout the 20th century, contact centers primarily supported customers via the
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