Teamwork is essential to the success and personal growth of your business. Even if certain employee’s day-to-day workloads are solely a one-person process, it’s still important for everyone in the company to how to work as a team. When people work in a team atmosphere they trust, it improves problem-solving, productivity, and resources are used […]

Two customers call a customer rep at the same time with the same complaint. One customer stays on hold while the other waits only for a few seconds before an agent gets online. Why the difference?   The contact center is fast becoming one of the most important collectors and sources of valuable business data. […]