Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.
Call center callers have a lot on their plates. They not only talk to customers, sometimes very upset customers, but they have to record their interactions with customers, respond to emails, complete training, meet their goals set by leadership teams, andRead More
Before you start to measure and monitor your call centre performance, it is essential to ensure that you have an effective performance management model in place. Why? Because the performance management system will provide a precise definition of expectedRead More