Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.
Quick question; what do you think of the team you manage? Are they the crème de la crème or would you rather pass this question? The interesting bit is that as harsh as this inquiry might sound, the answer may well have a lot to do with you than withRead More
In this article, we will be looking at a “Use Case” for our entire platform. We will look at how the tool can help to improve various aspects of an internal QA department. The dashboard does that by enabling enhanced evaluation of agents and theirRead More
Machine learning, artificial intelligence, and deep learning are different things. Sometimes people naively use machine learning and artificial intelligence interchangeably. Here, you can learn more about these things. The differences are very powerful here.Read More
Firstly, I would like to presume that you have read about “what is QA/QC” in our article “Quality Assurance vs. Quality Control.” Quality Assurance can be quite a confusing subject. We often receive questions about our QA processes when we acquire newRead More