About Us
Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.
Technology
February 11, 2021
Manual Quality Management; The Biggest Headache for Managers
Two customers call a customer rep at the same time with the same complaint. One customer stays on hold while the other waits only for a few seconds before an agent gets online. Why the difference? The contact center is fast becoming one of the most
Read More
February 11, 2021
What is QA – 7 Q&As for Quality Assurance
Firstly, I would like to presume that you have read about “what is QA/QC” in our article “Quality Assurance vs. Quality Control.” Quality Assurance can be quite a confusing subject. We often receive questions about our QA processes when we acquire new
Read More
Menu Links
Contact Info
- 19525 Ventura Blvd. Tarzana, CA 91356
- Hello@CallCriteria.com
- (866) 903-9540
Copyright 2020 Call Criteria All Rights Reserved.