Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.
Call centers are busy environments at the best of times. COVID-19 has impacted the global economy more than anyone ever anticipated. One of the major changes that involved is people working from home or remote offices. That has increased the requirements forRead More
Quick question, when was the last time you took a long hard look at what makes your customer base tick? If it’s either been a while or you’ve never come around to it, then you need to keep reading this. Once a strategy reserved for the ‘Apples’ of theRead More