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Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.
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November 4, 2021
Artificial Intelligence Influence on Call Center Performance
This article is going to focus on answering a common question: Can artificial intelligence influence call centers? Does AI change the results that they acquire through the data provided, and will we will see unmanned AI-controlled call centers and QA
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October 28, 2021
Call Center Sentiment Analysis is Vital to Customer Expierence
What is Customer Sentiment Analysis? Customer sentiment analysis is an analytical technique used by companies in order to gain insights into their customers’ opinions, attitudes or emotions towards them. It helps businesses understand what they are doing
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February 12, 2021
The Science Behind Customer Personas
Quick question, when was the last time you took a long hard look at what makes your customer base tick? If it’s either been a while or you’ve never come around to it, then you need to keep reading this. Once a strategy reserved for the ‘Apples’ of the
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