The education industry requires high levels of participation and engagement from the students and call center agents alike. It is an ever-changing industry where people need to adapt their strategies and thinking to match the students’ requirements. Adaptability is paramount.
Utilizing the Call Criteria dashboard makes it easy to give the customers what they expect in the ever-changing landscape, keeping up with their requirements and providing your team with an easy solution.
Multi-Channel Analytics
Multi-Channel Analytics
- Contact Methods That Students Prefer
- The Data That You Need
- Actionable Insights
- Enable Team Growth
- Better Education Support
Uncovering Top Missed Points In Education
- Technical Experience
- Uncovering Work Experience
- Start Date And Program Length
- Class Schedule
- Student Interest
Least Missed Points In Education
- FERPA Violation
- Avoiding Slang
- Avoid Dependents
- Avoid Disabilities
- Avoid Religion