Speech or voice analytics have been growing in popularity and use for many years. Possibly the first encounter that you...
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Our speech analytics solution provides an automated capability that reviews 100% of your phone calls using the latest technology.
With our customized large language model (LLM), benefit from our years of experience performing QA for hundreds of companies across a diverse range of industries and business models.
Artificial Intelligence applied to quality assurance is not infallible. Accuracy can be enhanced over time with human review/validation and feedback to the system.
Understand the true quality drivers of sales performance. Evaluation forms, review questions, and dashboards fine-tuned for sales performance improvement.
Stop using the biased in-house QA Agents that hold your company back from reaching maximum coverage and peak performance.
Fast track agent performance improvement. Give your supervisors and managers better tools to manage the attainment of goals and objectives.
Analyse every call to have a complete picture and understanding.
See exactly what you want, where you want, when you want.
Visual representations of data provide key insights to act on.
Manage agent rebuttals to maximize your ROI.
Easy to use. Only displays data the user is authorized to see. It can be used by Managers, Supervisors, and Agents to understand performance. No “per user” licensing charges.
Don’t settle for a 1% to 3% sample of your calls. Use Speech Analytics to review 100% of the calls into or out of your contact center. Mine the information you already have to improve satisfaction, drive sales, and identify opportunities for efficiency.
Use our coaching and performance management capabilities to drive improvement of agent abilities. Easily identify those who need help, assign them goals, provide assistance, and track progress, all in one easy-to-use environment.
