Home Services

Section Short Name Long Question
Opening Greeting Did the agent used the opening spiel?
Gathering information Customer Name Did the agent confirm customer's name?
Gathering information Customer Address Did the agent verify customer address?
Gathering information Customer Phone Number Did the agent asked for a primary and a secondary phone number?
Gathering information Issue Identification Did the agent ask for the issue that needs to be addressed?
Appointment set Appointment Date / Time Did the agent confirm the appointment date and time?
Appointment set Confirmation Number Did the agent provide the confirmation number?
Appointment set Apron / Identification Did the agent provide the apron number?
Appointment set Store Hours / Directions Did the agent provide the store address and hours?
Appointment set Other issues Did the agent ask for other concerns?
Closing Thank you Did the agent thank the customer?
Closing Closing Did the agent properly closed the call?