Achieving QA Excellence in Your Home Services Call Center

If you are in the home services sector, you will know just how complicated it can be to arrange hundreds, if not thousands of appointments each week for different things at different addresses. Call Criteria not only make your QA easy, but we also let you see which sectors are letting you down.

The lowest-performing sectors in home services are always the ones that generate bad reviews. We help you find which are your worst performing areas and increase their performance.

Secure Quality Assurance

Call Tagging
Data Security
Compliance Confidence
Customer Acquisition
Actionable Insights
Omnichannel Auditing

Tag and Track

Understand your customer’s requirements more than ever before with accurate human and AI tagging and tracking of call requirements. All of the information is then stored in an easy to use dashboard with simple yet effective filtering and monitoring to get the most out of your Quality Assurance.

Concentrate On Your Customers

The home services sector is orientated around customer experience. The more time and resources you use up concentrating on Quality Assurance, the less time you have to service your customers.

Top Missed Points In Home Services

Offer Additional Products Or Services
Repeat Information
Any Additional Issues
Provide Payment Terms
Ask For Age Of Equipment

Least Missed Points In Home Services

Previous Customer
Overcome all Questions and Objections
Qualified Lead Type
Next Steps
Call Resolution

Home Services