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If you are in the home services sector, you will know just how complicated it can be to arrange hundreds, if not thousands of appointments each week for different things at different addresses. Call Criteria not only make your QA easy, but we also let you see which sectors are letting you down. 

The lowest-performing sectors in home services are always the ones that generate bad reviews. We help you find which are your worst performing areas and increase their performance. 

Secure Quality Assurance

Secure Quality Assurance

  • Call Tagging
  • Data Security
  • Compliance Confidence
  • Customer Acquisition
  • Actionable Insights
  • Omnichannel Auditing

Tag and Track

Understand your customer’s requirements more than ever before with accurate human and AI tagging and tracking of call requirements. All of the information is then stored in an easy to use dashboard with simple yet effective filtering and monitoring to get the most out of your Quality Assurance. 

Concentrate On Your Customers

The home services sector is orientated around customer experience. The more time and resources you use up concentrating on Quality Assurance, the less time you have to service your customers. 

Top Missed Points In Home Services

  • Offer Additional Products Or Services
  • Repeat Information
  • Any Additional Issues
  • Provide Payment Terms
  • Ask For Age Of Equipment

Least Missed Points In Home Services

  • Previous Customer
  • Overcome all Questions and Objections
  • Qualified Lead Type
  • Next Steps
  • Call Resolution