Insurance Call Center: Why Outsource Your Quality Assurance

With so many regulations in the insurance sector, it can be challenging for in-house QA teams to keep up with the changes. If the QA team can not keep up with them, how can you expect the agents to? That can leave you in legal battles that you could easily avoid.

The best way to avoid litigation for new regulations is through keeping your protocols up to date. Here at Call Criteria, we specialize in the insurance sector, implementing changes before requirement arises.

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Scorecard Regulation Updates
Compliance Conformity
Separate Leads and Claim Calls
Accurate Information
Data Security
PCI Certified

Ensuring Insurance

Insurance is a complicated industry, with regulations changing at a moment’s notice. Keeping up with the changes is not an easy task – especially when you have an in-house QA team with more than enough work. Call Criteria has an excellent track record in ensuring agents conform to regulations, new and old.

Increase Reliability

When you work in the insurance sector, you understand that there are many facets that need attention. Missing any of them can have disastrous consequences to the outcome of a claim or even litigation.

Top Missed Points In Insurance

First and Last Name Confirmation
Existing Health Issues
Prescription Medication
Upcoming Medical Procedures
Declined Insurance Verification

Least Missed Points In Insurance

Tax Advice Avoidance
Major Financial Problems
Financed Through Loan
Active Military
Moving Violations/Accidents

Insurance