With so many regulations in the insurance sector, it can be challenging for in-house QA teams to keep up with the changes. If the QA team can not keep up with them, how can you expect the agents to? That can leave you in legal battles that you could easily avoid.
The best way to avoid litigation for new regulations is through keeping your protocols up to date. Here at Call Criteria, we specialize in the insurance sector, implementing changes before requirement arises.