The mortgage sector is one of the more complex industries to work in, especially in a call center. There is a lot of information that you need to gather to understand the calls to their full extent. That often results in confusion and misinformation with outdated QA.
The fact is that spreadsheets and unmanaged QA systems are not up to the job in the mortgage sector. You need a system as capable as you need, handling vast amounts of data and calls.
Keep Data Simple
- Accurate Financial Data
- Compliance Conformity
- Simple Auditing
- Lead Generation
- Streamlined Mortgage Operations
- Script Adherence Monitoring
Top Missed Points In Mortgages
- Contact Information
- Refinancing Cash Out
- Late Payments
- Qualifying Questions
- Dwelling Type
Least Missed Points In Mortgages
- Misleading Script
- Interest Rate Quote
- Refinance Loan Balance
- Good Attitude
- Property Value
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- 21781 Ventura Blvd #123 Woodland Hills, CA 91364
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