Creating an actionable plan requires correct data that are easy to understand and monitor.
Single calibrations are a thing of the past. Welcome to multi-step calibrations that ensure accuracy every time across the whole team.
Humans do not have the speed that AI can deliver, which stops you from gaining the data needed to run your business with maximum efficiency.
Although AI is swift, the information needs to be verified. Without verification, the data could be inaccurate and produce false positives and negatives.
Call Criteria analysts will blindly review an interaction up to 3 times based on the calls where AI determines differences between reviews and its analysis.
Identify which of your Supervisors are actively reviewing calls that have problems and those that are not coaching and training their agents.
Achieve automated call quality monitoring through the use of our AI technology
Our perfected blend of computers and humans guarantee more accurate results
Paying only for call minutes and not overhead has an immediate ROI impact
We provide Quality Analysis that provides actionable insights to improve your service and ROI.