SERVICES

Visualize Your Sales Performance

Rebuttal Opportunities

Find out how many rebuttal opportunities each agent is faced with on every call without listening to any.

Rebuttal Attempts

Understand how many rebuttal attempts your agents make when they are faced with the opportunities.

DNC Violations

Avoid DNC violations and track the agents that breach the DNC policy with tagged calls and audio proof.

Logo 1
Logo 2
Logo 3
Logo 4
Logo 5
Logo 6
Logo 7
Logo 8
Logo 9
Logo 10

Objection Analysis

Having a visual representation of how your calls are handled allows you to make changes at a high level.

  • Total Calls
  • Rebuttal Opportunities
  • Average Rebuttal Attempts
  • Non-Relevant Rebuttals
  • DNC Violations
  • Unprofessional Call Count

Understand Why Your Sales Are Low And How To Improve Them

Rebuttal numbers matter, but understanding the objections is more important to creating better sales performance.

  • Tagged calls for individual objection reasons
  • View overall percentages for objections
  • View Non Relevant Rebuttal Attempts
  • Time Stamped Rebuttal Opportunities
  • Time Stamped Rebuttal Attempts
  • Visual Representation Of Performance

FEATURES

Track Individual Agents Or Team Performance

  • Total Sales Calls

    AI and humans tag calls as sales, and extract data based on the requirements of your company.

  • Avg. Rebuttals Per Call

    Seeing how many of those opportunities are taken will give you a better overview of your sales staff.

  • DNC Violations

    Do Not Call violations are damaging to the company and can bring litigation. Monitor and reduce them.

  • Rebuttal Opportunities

    Visualizing the number of rebuttal opportunities that your business has will help to understand your customers.

  • Non-Relevant Rebuttals

    Keep track of non-relevant rebuttals, as any increase can be damaging to the company's reputation.

  • Unprofessionalism

    Unprofessional attitudes can have disastrous consequences for the reputation of your business.

SOLUTIONS

Get the Whole Picture Of Your Sales Calls - Nothing Less

See all of the sales data that you need on one easy to read, high-performance dashboard.

Track and monitor your sales calls to see what areas need adjustments and take decisive action.

Stay on top of sales operations; increase your performance.

BLOG

Recent Blog

November 17, 2021

Coaching in Call Center – Eliminate Persistent Mistakes

How Do You Handle Call Center Agent Coaching The key to any successful call center coaching program is having an effective way to measure success. The most important thing is to have a clear understanding of what you want to accomplish with the coaching

Read More

November 16, 2021

AI and Human Voice Analytics – Creating Better Call Centers

Every call center, especially contact centers, is built around the concept of the customer journey. The customer journey is the path that a customer takes from the first time they hear about your brand all the way through to when they purchase your product or

Read More

November 8, 2021

Agents Shouldn’t Be Considered ‘Outdated’ in the Modern Call Center

The Call Center Today In the modern call center, artificial intelligence has become a key component of customer service. The ability to automate many tasks and provide real-time responses is critical for today’s call centers. But as AI becomes more

Read More

November 4, 2021

Artificial Intelligence’s Influence on Call Center Performance

The Common Call Center Problem Call centers are the one of the most important parts of any business. They play an essential role by providing customer service to their clients and customers. The main purpose is to provide quality services at affordable

Read More

October 28, 2021

Call Center Sentiment Analysis is Vital to Customer Expierence

What is Customer Sentiment Analysis? Customer sentiment analysis is an analytical technique used by companies in order to gain insights into their customers’ opinions, attitudes or emotions towards them. It helps businesses understand what they are doing

Read More

October 19, 2021

What Industries Use Quality Assurance? Q&A

What Industries Use Quality Assurance in their Call Center? Quality assurance can be used by any industry that has an interaction with customers or clients, such as call centers and customer service departments. The most common uses of QA are: Customer

Read More

October 18, 2021

Improving Sales Performance through the Advantages of a High-Performing Dashboard

How Can a Call Center Improve Sales Performance Call/contact centers can improve sales performance by using the following techniques: 1. Use a call tracking system to monitor sales agent and sales team calls, identify problems in your process, and make

Read More

October 18, 2021

How AI Speech Analytics Enhances the Process of Customer Service

What is Speech Analytics in Call Center? The process of speech analytics involves analyzing conversations that are captured by call centers to identify patterns, trends, and anomalies within them. This helps companies improve their services and products

Read More

September 2, 2021

18 Top Points for Top Call Quality Monitoring

If you are looking to improve your contact center call quality monitoring, there are so many things that you can try. Whether it is for more first contact resolutions or because of previous external benchmarking, this article will go through 18 points that

Read More

August 25, 2021

Call Center Quality Control – 5 Top Tips

Running a call center is a difficult thing to do. To ensure your company produces the best possible experience for your callers, you need to focus on quality. This might seem like an impossible task, especially if you’re only just starting. Even if you

Read More