About Us
Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.
Dedicated Sales Performance Dashboard
SERVICES
Visualize Your Sales Performance
Rebuttal Opportunities
Find out how many rebuttal opportunities each agent is faced with on every call without listening to any.
Rebuttal Attempts
Understand how many rebuttal attempts your agents make when they are faced with the opportunities.
DNC Violations
Avoid DNC violations and track the agents that breach the DNC policy with tagged calls and audio proof.
Objection Analysis
Having a visual representation of how your calls are handled allows you to make changes at a high level.
- Total Calls
- Rebuttal Opportunities
- Average Rebuttal Attempts
- Non-Relevant Rebuttals
- DNC Violations
- Unprofessional Call Count
Understand Why Your Sales Are Low And How To Improve Them
Rebuttal numbers matter, but understanding the objections is more important to creating better sales performance.
FEATURES
Track Individual Agents Or Team Performance
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Total Sales Calls
AI and humans tag calls as sales, and extract data based on the requirements of your company.
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Avg. Rebuttals Per Call
Seeing how many of those opportunities are taken will give you a better overview of your sales staff.
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DNC Violations
Do Not Call violations are damaging to the company and can bring litigation. Monitor and reduce them.
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Rebuttal Opportunities
Visualizing the number of rebuttal opportunities that your business has will help to understand your customers.
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Non-Relevant Rebuttals
Keep track of non-relevant rebuttals, as any increase can be damaging to the company's reputation.
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Unprofessionalism
Unprofessional attitudes can have disastrous consequences for the reputation of your business.
SOLUTIONS
Get the Whole Picture Of Your Sales Calls - Nothing Less
See all of the sales data that you need on one easy to read, high-performance dashboard.
Track and monitor your sales calls to see what areas need adjustments and take decisive action.
Stay on top of sales operations; increase your performance.
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Recent Blog
September 2, 2021
18 Top Points for Top Call Quality Monitoring
If you are looking to improve your contact center call quality monitoring, there are so many things that you can try. Whether it is for more first contact resolutions or because of previous external benchmarking, this article will go through 18 points that
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August 25, 2021
Call Center Quality Control – 5 Top Tips
Running a call center is a difficult thing to do. To ensure your company produces the best possible experience for your callers, you need to focus on quality. This might seem like an impossible task, especially if you’re only just starting. Even if you
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August 10, 2021
Top 10 Benefits of Voice Analytics in Call Centers
Improving the quality of your calls is a key part of any contact center. It’s important to know how well you’re doing so that you can improve it further. You need to measure what’s going right as much as possible and identify where there might
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July 29, 2021
Outsourced Call Center QA – Should You Outsource
Call centers are busy environments at the best of times. COVID-19 has impacted the global economy more than anyone ever anticipated. One of the major changes that involved is people working from home or remote offices. That has increased the requirements for
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February 16, 2021
5 Proven Ways to Effortlessly Retain Your Customers
Your call center’s main purpose is to provide impeccable customer service to protect and retain your organization’s greatest asset; the customers. However, it is nearly impossible to create customer loyalty with a customer who calls your business once or
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February 12, 2021
The Science Behind Customer Personas
Quick question, when was the last time you took a long hard look at what makes your customer base tick? If it’s either been a while or you’ve never come around to it, then you need to keep reading this. Once a strategy reserved for the ‘Apples’ of the
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February 12, 2021
10 Ways To Motivate Employees Without Spending Money
In the light of cost savings, budget cuts and possible redundancies, it may seem almost suicidal to splurge on your employees- and it is. However, you will be delighted to know that you don’t need to shave even a millimeter off your bottom line to
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February 12, 2021
Technologies That Will Define the Future of Customer Care
Although social platforms and cloud computing currently dominate the call center landscape, there are hosts of other technologies that are adept at helping businesses drive value for their call centers. And even with DMG reports predicting cloud-based
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February 12, 2021
Harnessing Big Data in Call Centers
An auto mechanic who is in tune with data (pun intended) can tell you that your fan belt is due for a change in 2,000 miles and would advise changing it today to avoid future labor costs. An airline company that knows more than your frequent flier number
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February 12, 2021
What is NLP (Natural Language Processing)?
With the advancement of computer technology and voice recognition, there is often a question about what NLP (Natural Language Processing) is and how it works. In this article, we will look at what it is, how we use it, and how it helps us provide you with
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Contact Info
- 19525 Ventura Blvd. Tarzana, CA 91356
- Hello@CallCriteria.com
- (866) 903-9540
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