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Visualize Your Sales Performance

Rebuttal Opportunities

Find out how many rebuttal opportunities each agent is faced with on every call without listening to any.

Rebuttal Attempts

Understand how many rebuttal attempts your agents make when they are faced with the opportunities.

DNC Violations

Avoid DNC violations and track the agents that breach the DNC policy with tagged calls and audio proof.

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Objection Analysis

Having a visual representation of how your calls are handled allows you to make changes at a high level.

  • Total Calls
  • Rebuttal Opportunities
  • Average Rebuttal Attempts
  • Non-Relevant Rebuttals
  • DNC Violations
  • Unprofessional Call Count

Understand Why Your Sales Are Low And How To Improve Them

Rebuttal numbers matter, but understanding the objections is more important to creating better sales performance.

  • Tagged calls for individual objection reasons
  • View overall percentages for objections
  • View Non Relevant Rebuttal Attempts
  • Time Stamped Rebuttal Opportunities
  • Time Stamped Rebuttal Attempts
  • Visual Representation Of Performance

FEATURES

Track Individual Agents Or Team Performance

  • Total Sales Calls

    AI and humans tag calls as sales, and extract data based on the requirements of your company.

  • Avg. Rebuttals Per Call

    Seeing how many of those opportunities are taken will give you a better overview of your sales staff.

  • DNC Violations

    Do Not Call violations are damaging to the company and can bring litigation. Monitor and reduce them.

  • Rebuttal Opportunities

    Visualizing the number of rebuttal opportunities that your business has will help to understand your customers.

  • Non-Relevant Rebuttals

    Keep track of non-relevant rebuttals, as any increase can be damaging to the company's reputation.

  • Unprofessionalism

    Unprofessional attitudes can have disastrous consequences for the reputation of your business.

SOLUTIONS

Get the Whole Picture Of Your Sales Calls - Nothing Less

See all of the sales data that you need on one easy to read, high-performance dashboard.

Track and monitor your sales calls to see what areas need adjustments and take decisive action.

Stay on top of sales operations; increase your performance.

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Recent Blog

September 2, 2021

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Call Center Quality Control – 5 Top Tips

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Top 10 Benefits of Voice Analytics in Call Centers

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Technologies That Will Define the Future of Customer Care

Although social platforms and cloud computing currently dominate the call center landscape, there are hosts of other technologies that are adept at helping businesses drive value for their call centers. And even with DMG reports predicting cloud-based

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Harnessing Big Data in Call Centers

An auto mechanic who is in tune with data (pun intended) can tell you that your fan belt is due for a change in 2,000 miles and would advise changing it today to avoid future labor costs. An airline company that knows more than your frequent flier number

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February 12, 2021

What is NLP (Natural Language Processing)?

With the advancement of computer technology and voice recognition, there is often a question about what NLP (Natural Language Processing) is and how it works. In this article, we will look at what it is, how we use it, and how it helps us provide you with

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