Sample Scorecards

Can voice analytics do this?

Call Criteria’s quality assurance services cut across key industry verticals. We have the capability to customize scorecards to suit your specific industry and provide an integrated solution for diverse and geographically split processes.

SectionShort NameLong QuestionYESNONA
QuestionnaireDefine the callerWas the caller a customer or client?
QuestionnaireNew Product InquiryDid the caller inquire about a new product?
QuestionnaireLease Product InquiryDid the caller inquire about leasing?
QuestionnaireParts and ServiceDid the caller asked for parts and service?
QuestionnaireAppointment ScheduledWas an appointment scheduled?
QuestionnairePrice InquiryWas there a price inquiry?
QuestionnaireTesting ScheduledWas testing scheduled?
QuestionnaireLuxury package selectedWas the luxury package scheduled?
QuestionnaireInformation providedWas caller information provided?