Request a Demo






    Sentiments

    What is Sentiment Analysis?

    Statistics and numbers can only give you half of the picture. Quickly identify the calls where the customer is unhappy. Only when you have that full picture can you make truly informed decisions about how to direct your agents and company.

    • Positive: Know when your customers are actually happy
    • Neutral: Understand where you can do better
    • Negative: See where you need major reform of your process

    How Sentiment Analysis Helps

    Gain a deep understanding of your customer intentions and feelings to predict future actions of customers.

    Fine Gained Analysis

    Fine-Grained Analysis

    Gain an understanding of the feedback you get from your customers.

    • Polarity

    • Feedback

    • Understanding

    Emotion Detection

    Emotion Detection

    Our deep machine learning to separate terms based on their emotion and sentiment.

    • Feelings

    • Emotions

    • Reasons

    Intent Analysis

    Intent Analysis

    Accurately predict if a customer intends to act according to what was stated.

    • Predict

    • Adapt

    • Target

    How Sentiment Analysis Works

    • Sentiment Analysis
      Demo 7 Fancy 01
      Sentiment Analysis

      Hybrid System

      Rule-based and automatic approaches ensure complete accuracy.

    • Sentiment Analysis
      Demo 7 Fancy 02
      Sentiment Analysis

      Deep Learning

      Our systems update with every call to keep the information relevant.

    • Sentiment Analysis
      Demo 7 Fancy 03
      Sentiment Analysis

      Classifier Model

      The creation of models help predict future outcomes.

    • Sentiment Analysis
      Demo 7 Fancy 04
      Sentiment Analysis

      Human Validation

      Ensure accuracy by utilizing human resources to validate results.

    BENEFITS

    Other Areas Of Expertise

    Sentiment Analysis

    Speech Analytics

    The most sophisticated voice analytics on the market for quick accuracy

    Find Out More
    Demo 7 Fancy 05
    Sentiment Analysis

    Quality Assurance

    The perfect combination of human hearing and AI for complete control

    Find Out More
    Demo 7 Fancy 06
    Sentiment Analysis

    Coaching

    Coach your team to complete success with our dedicated coaching dashboard

    Find Out More
    Demo 7 Fancy 07
    Sentiment Analysis

    Humans for AI

    Utilize our scalable human resources to continuously train and optimize your AI models

    Find Out More
    Demo 7 Fancy 08

    STILL HAVE QUESTIONS?

    Further Information and FAQs

    Faq

    We have developed our own application specifically for call center analytics.

    Yes, our dedicated speech analytics team will help craft your initial queries and help continuously optimize them as humans validate the results.

    We are the only solution on the market that ensures accuracy by removing all false positives with human review.

    BLOG

    Recent Blog

    Speech Analytics

    What Speech Analytics Companies Won’t Tell You 

    Speech analytics is essentially an artificial intelligence-powered tool. The program does several tasks, including monitoring voice-based interactions between a customer...
    Read More
    Customer Service

    Creating Winning Customer Engagement Strategies

    Customer engagement is the newest marketing jargon and with good reason. Your existing and future customers are practically everywhere, and...
    Read More
    Customer Service

    What Is a Customer Experience Map and How to Create One

    The history of customer experience mapping dates back to 1981 when John Carlson was named CEO of Scandinavian airline companies....
    Read More
    Quality Assurance

    What is First Call Resolution? Tips to Improve FCR

    There is much more that goes on in contact centers than what meets the eye. To other people, it is...
    Read More
    Contact Center

    Why Use Call Center Scripts to Improve Quality Assurance?

    Keeping your customers satisfied at all times is crucial, particularly if you run an e-commerce or retail business. Your service...
    Read More
    Contact Center

    Top 10 Benefits of Voice Analytics

    It’s no secret that call centers are a vital part of many businesses. However, what is a secret is the...
    Read More
    Agent Coaching Coaching Compliance

    Call Center Coaching Techniques to Avoid Common Mistakes

    Call centers are only as good as the agents on the phone. You want them to be as efficient and...
    Read More
    Call Center Quality Assurance Speech Analytics

    How do Artificial Intelligence & Machine Learning help Call Centers?

    Every call center, especially contact centers, is built around the concept of the customer journey. The customer journey is the...
    Read More
    Call Center Contact Center Performance Technology

    Can AI Replace Call Center Human Agents in Customer Service?

    In the modern call center, artificial intelligence has become a key component of customer service. The ability to automate many...
    Read More
    Call Center Contact Center Performance Technology Uncategorized

    Artificial Intelligence Impact on Call Center Performance

    This article is going to focus on answering a common question: Can artificial intelligence influence call centers? Does AI change...
    Read More
    Customer Service Speech Analytics

    Call Center Sentiment Analysis & Why It’s important for Businesses?

    What is call center sentiment analysis? Statistics and numbers can only give you half of the picture. Quickly identify the...
    Read More
    Quality Assurance

    Why Do Businesses Use Quality Assurance Software?

    Quality assurance can be used by any industry that has an interaction with customers or clients, such as call centers...
    Read More
    Agent Performance Performance

    How to Improve Sales Performance in Call Center?

    Call/contact centers can improve sales performance by using the following techniques: 1. Use a call tracking system to monitor sales...
    Read More
    Speech Analytics

    How AI Speech Analytics Improve Customer Service in Call Centers?

    What is Speech Analytics in Call Center? The process of speech analytics involves analyzing conversations that are captured by call...
    Read More
    Quality Assurance Quality Management

    Best Practices to Improve Quality Call Monitoring in Call Centers

    If you are looking to improve your contact center call quality monitoring, there are so many things that you can...
    Read More
    Call Center Quality Assurance

    Top 5 Tips to Improve Call Center Quality Control

    Running a call center is a difficult thing to do. To ensure your company produces the best possible experience for...
    Read More
    Call Center Quality Assurance

    Top 10 Benefits of Voice Analytics in Call Centers

    Improving the quality of your calls is a key part of any contact center. It’s important to know how well...
    Read More
    Call Center Outsourcing Quality Assurance

    Why Should You Outsource Quality Assurance to Call Center?

    Call centers are busy environments at the best of times. COVID-19 has impacted the global economy more than anyone ever...
    Read More
    Customer Service

    5 Proven Ways to Effortlessly Retain Your Customers

    Your call center’s main purpose is to provide impeccable customer service to protect and retain your organization’s greatest asset; the...
    Read More
    Uncategorized

    The Science Behind Customer Personas

    Quick question, when was the last time you took a long hard look at what makes your customer base tick?...
    Read More