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    What is Sentiment Analysis?

    Statistics and numbers can only give you half of the picture. Quickly identify the calls where the customer is unhappy. Only when you have that full picture can you make truly informed decisions about how to direct your agents and company.

    • Positive: Know when your customers are actually happy
    • Neutral: Understand where you can do better
    • Negative: See where you need major reform of your process

    How Sentiment Analysis Helps

    Gain a deep understanding of your customer intentions and feelings to predict future actions of customers.

    Fine Gained Analysis

    Fine-Grained Analysis

    Gain an understanding of the feedback you get from your customers.

    • Polarity

    • Feedback

    • Understanding

    Emotion Detection

    Emotion Detection

    Our deep machine learning to separate terms based on their emotion and sentiment.

    • Feelings

    • Emotions

    • Reasons

    Intent Analysis

    Intent Analysis

    Accurately predict if a customer intends to act according to what was stated.

    • Predict

    • Adapt

    • Target

    How Sentiment Analysis Works

    • Sentiment Analysis
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      Sentiment Analysis

      Hybrid System

      Rule-based and automatic approaches ensure complete accuracy.

    • Sentiment Analysis
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      Sentiment Analysis

      Deep Learning

      Our systems update with every call to keep the information relevant.

    • Sentiment Analysis
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      Sentiment Analysis

      Classifier Model

      The creation of models help predict future outcomes.

    • Sentiment Analysis
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      Sentiment Analysis

      Human Validation

      Ensure accuracy by utilizing human resources to validate results.


    Other Areas Of Expertise

    Sentiment Analysis

    Speech Analytics

    The most sophisticated voice analytics on the market for quick accuracy

    Find Out More
    Demo 7 Fancy 05
    Sentiment Analysis

    Quality Assurance

    The perfect combination of human hearing and AI for complete control

    Find Out More
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    Sentiment Analysis


    Coach your team to complete success with our dedicated coaching dashboard

    Find Out More
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    Sentiment Analysis

    Humans for AI

    Utilize our scalable human resources to continuously train and optimize your AI models

    Find Out More
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    Further Information and FAQs


    We have developed our own application specifically for call center analytics.

    Yes, our dedicated speech analytics team will help craft your initial queries and help continuously optimize them as humans validate the results.

    We are the only solution on the market that ensures accuracy by removing all false positives with human review.


    Recent Blog

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    Some of the Benefits of Voice Analytics

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    November 17, 2021

    Coaching in a Call Center – Eliminate Persistent Mistakes

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    November 8, 2021

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    October 28, 2021

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    October 19, 2021

    What Industries Use Quality Assurance? Q&A

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    October 18, 2021

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    October 18, 2021

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    Read More

    September 2, 2021

    18 Top Points for Top Call Quality Monitoring

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