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What is Sentiment Analysis?

Statistics and numbers can only give you half of the picture. Quickly identify the calls where the customer is unhappy.
Only when you have that full picture can you make truly informed decisions about how to direct your agents and company.

  • Positive: Know when your customers are actually happy
  • Neutral: Understand where you can do better
  • Negative: See where you need major reform of your process

How Sentiment Analysis Helps

Gain a deep understanding of your customer intentions and feelings to predict future actions of customers.

Voice Analytics Companies | Call Center Quality Monitoring Tools
Fine-Grained Analysis

Gain and understanding of the feedback you get from your customers.

  • Polarity
  • Feedback
  • Understanding
Voice Analytics Companies | Call Center Quality Monitoring Tools
Emotion Detection

Our deep machine learning to separate terms based on their emotion and sentiment.

  • Feelings
  • Emotions
  • Reasons
Intent Analysis
Intent Analysis

Accurately predict if a customer intends to act according to what was stated.

  • Predict
  • Adapt
  • Target

How Sentiment Analysis Works

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Hybrid System

Rule-based and automatic approaches ensure complete accuracy.

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Deep Learning

Our systems update with every call to keep the information relevant.

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Classifier Model

The creation of models help predict future outcomes.

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Human Validation

Ensure accuracy by utilizing human resources to validate results.

Benefits

Other Areas Of Expertise

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Speech Analytics

The most sophisticated voice analytics on the market for quick accuracy

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Coaching

Coach your team to complete success with our dedicated coaching dashboard

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Quality Assurance

The perfect combination of human hearing and AI for complete control

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Humans for AI

Utilize our scalable human resources to continuously train and optimize your AI models

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STILL HAVE QUESTIONS?

Further Information and FAQs

What Software Do You Use?

We have developed our own application specifically for call center analytics.

Do You Offer Managed Services?

Yes, our dedicated speech analytics team will help craft your initial queries and help continuously optimize them as humans validate the results.

Why Should I Choose Call Criteria?

We are the only solution on the market that ensures accuracy by removing all false positives with human review.

Blog

Sentiment Analysis Blogs

    Talk With Our Expert

    Phone support

    (866) 903-9540

    Email us

    Hello@CallCriteria.com