AI Enabled Voice Analytics
Voice analytics are used in almost every call center in the world. However, do you know the accuracy of them in comparison to the human ear? The accuracy of AI voice analytics is still surprisingly low when you compare them to the ability of humans, and we know it.
Using the latest technology and a high percentage of human review for calls allows us to provide companies like yours huge increases with accuracy. However, Call Criteria uses both AI and human hearing to enable the following:
- AI Keyword detection for manual review.
- Basic if/then rules with AI.
- Human analysis for voice tones.
- Compassion and empathy.