Coaching your staff is the most crucial element of being a thriving call center. Using the right coaching plans, at the right time, and for the right reasons will evolve your call center and its agents into the business that the consumer has become to expect.
With our coaching dashboard, you have 360-degree visibility of all of your agents and all of their calls. The flexibility of our software allows you to decide what points require coaching, and when. Some of the benefits to our coaching dashboard are:
- You can spot and coach, specific problems with pinpoint accuracy.
- Allows all levels of staff to raise coaching issues.
- Review all of the raised coaching points.
- Sort coaching issues by individual agents or teams.
- Export data into .csv files to share.