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    Coaching Made Easy 22

    Coaching Made Easy

    Coaching is one of the hardest processes to get right. Utilize our dashboard to retrieve all of the data you need to create actionable plans.

    • Individual Coaching
    • Team Coaching
    • Coaching by Scorecards
    • Point Specific Coaching


    Coaching Session Dashboard

    The Call Criteria Coaching session dashboard provides the information you need to identify training needs and track progress and attainment.

    Progress Reports
    Coach on Necessity
    Increase Performance
    Coaching Session Dashboard


    How Coaching Works

    • Ai Agent Coaching
      Agent Problems

      Identify Agent Problems

      Quickly evaluate where agents are having the most trouble.

    • Ai Agent Coaching
      Targeted Plan

      Create a Targeted Plan

      Never waste time coaching on irrelevant items.

    • Track Result

      Track The Results

      Ensure the coaching is EFFECTIVE by reviewing history since coaching.


    Coaching Performance Matters

    Align Performance Standards with Desired Outcomes

    Matching your performance monitoring criteria to your organization’s goals and the customer’s expectations has never been easier than Call Criteria custom scorecards and coaching to match.

    How Having Standards Helps

    • Definite Agent Requirements
    • Less Agent Confusion
    • Set Individual and Team Goals
    • Improved Agent Retention

    Coaching With Pinpoint Accuracy

    Coaching a whole team for points that only a few people miss is a huge waste of time. Being able to coach certain agents on specific points increases productivity and reduces wasted time.

    Team Management

    • Show precise Problems
    • Reward Great Agents
    • Reduce Coaching Time
    • Increase Team Performance

    Show Your Team What Good And Bad Looks Like

    Having the ability to show your agents exactly what good and bad performance is can help encourage better performance throughout the team, giving you more consistency in your agent’s ability.

    Showing Behaviours Increases Performance

    • Increased Agent Knowledge
    • Better Team Visibility
    • Higher Morale
    • Consistent Performance

    Consistency Is The Key To Perfect Coaching

    One-off coaching is only effective for a short amount of time. Continuous coaching is easy when you look at individual issues with individual agents. Our dashboard provides easy, constant agent tracking.

    Coach On Individual Performance

    • Pinpoint Coaching
    • Continuous Improvement
    • High Individual Performance
    • High Team Morale

    Coaching Blogs

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