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    HOW WE HELP

    Actionable Data - Complete Control

    Creating an actionable plan requires correct data that are easy to understand and monitor.

    • Immediate Turnaround Time
    • Consistent Quality Measurement
    • Increase Customer Retention and Satisfaction
    • Agent Standards That Match Yours
    Call Center Quality Assurance Monitoring Software
    Quality Assurance In Call Center

    Multi-Tier Calibrations

    Single calibrations are a thing of the past. Welcome to multi-step calibrations that ensure accuracy every time across the whole team.

    • QA Team Alignment
    • Supervisor Agreement
    • Full Accountability Management
    • Weekly Calibration Sessions

    HUMAN + AI

    Our Accuracy Matters

    Increase Speed With The Efficiency Of Artificial Intelligence Data Collection

    Humans do not have the speed that AI can deliver, which stops you from gaining the data needed to run your business with maximum efficiency.

    Utilize the power of AI

    • Speed
    • Power
    • Accuracy
    • Efficiency

    Increase AI Accuracy With First-Line Human Verification

    Although AI is swift, the information needs to be verified. Without verification, the data could be inaccurate and produce false positives and negatives.

    Human Verification

    • Human accuracy
    • Higher certainty
    • Increased efficiency
    • Better performance

    Increase Human Accuracy With Up To Three Levels Of Blind Review

    Call Criteria analysts will blindly review an interaction up to 3 times based on the calls where AI determines differences between reviews and its analysis.

    Human Recheck

    • Analyst verification
    • Complete certainty
    • Better efficiency
    • 99.5% accuracy

    Ensure Your Team Remains Accountable For All Actions Within The Call Criteria Dashboard

    Identify which of your Supervisors are actively reviewing calls that have problems and those that are not coaching and training their agents.

    Accountability Management

    • Confidence
    • Performance
    • Compliance
    • Stress-free QA
    Call Center Quality Assurance Programs

    Using Speech Analytics and Human Precision To Your Advantage

    Achieve automated call quality monitoring through the use of our AI technology

    99 %

    Accuracy

    Our perfected blend of computers and humans guarantee more accurate results

    78 %

    Cost Reduction

    Paying only for call minutes and not overhead has an immediate ROI impact

    Call Center Quality Assurance Software

    Focus on Actionable Insights

    We provide Quality Analysis that provides actionable insights to improve your service and ROI.

    • Data Collection
    • Coaching Management
    • Live Dashboard
    • Dedicated Account Manager

    Recent Blog

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    Technology

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    Call Center Outsourcing Quality Assurance

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    Call Center Outsourcing

    Learn How Call Criteria’s Interactive Dashboard Works

    Contact Center Quality Assurance is amongst the most vital practices to normalize for your company. Customers always feel safe to...
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    Speech Analytics

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    TCPA Compliance

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