Request a Demo

    • Logo 1
    • Logo 2
    • Logo 3
    • Logo 4
    • Logo 5
    • Logo 6
    • Logo 7
    • Logo 8
    • Logo 9

    Actionable Data - Complete Control

    Creating an actionable plan requires correct data that are easy to understand and monitor.

    • Immediate Turnaround Time
    • Consistent Quality Measurement
    • Increase Customer Retention and Satisfaction
    • Agent Standards That Match Yours
    Call Center Quality Assurance Monitoring Software
    Quality Assurance In Call Center

    Multi-Tier Calibrations

    Single calibrations are a thing of the past. Welcome to multi-step calibrations that ensure accuracy every time across the whole team.

    • QA Team Alignment
    • Supervisor Agreement
    • Full Accountability Management
    • Weekly Calibration Sessions

    HUMAN + AI

    Our Accuracy Matters

    Increase Speed With The Efficiency Of Artificial Intelligence Data Collection

    Humans do not have the speed that AI can deliver, which stops you from gaining the data needed to run your business with maximum efficiency.

    Utilize the power of AI

    • Speed
    • Power
    • Accuracy
    • Efficiency

    Increase AI Accuracy With First-Line Human Verification

    Although AI is swift, the information needs to be verified. Without verification, the data could be inaccurate and produce false positives and negatives.

    Human Verification

    • Human accuracy
    • Higher certainty
    • Increased efficiency
    • Better performance

    Increase Human Accuracy With Up To Three Levels Of Blind Review

    Call Criteria analysts will blindly review an interaction up to 3 times based on the calls where AI determines differences between reviews and its analysis.

    Human Recheck

    • Analyst verification
    • Complete certainty
    • Better efficiency
    • 99.5% accuracy

    Ensure Your Team Remains Accountable For All Actions Within The Call Criteria Dashboard

    Identify which of your Supervisors are actively reviewing calls that have problems and those that are not coaching and training their agents.

    Accountability Management

    • Confidence
    • Performance
    • Compliance
    • Stress-free QA
    Call Center Quality Assurance Programs

    Using Speech Analytics and Human Precision To Your Advantage

    Achieve automated call quality monitoring through the use of our AI technology

    99 %


    Our perfected blend of computers and humans guarantee more accurate results

    78 %

    Cost Reduction

    Paying only for call minutes and not overhead has an immediate ROI impact

    Call Center Quality Assurance Software

    Focus on Actionable Insights

    We provide Quality Analysis that provides actionable insights to improve your service and ROI.

    • Data Collection
    • Coaching Management
    • Live Dashboard
    • Dedicated Account Manager

    Recent Blog

    Performance Management

    Top 10 Sales Performance Management Software

    The most arduous yet pivotal task in sales management is conducting performance evaluations. This practice serves as a vital tool...
    Read More
    Call Center Outsourcing

    Learn How Call Criteria’s Interactive Dashboard Works

    Contact Center Quality Assurance is amongst the most vital practices to normalize for your company. Customers always feel safe to...
    Read More
    Speech Analytics

    Unraveling the Exorbitant Setup Fees and Multi-Level Complexities of Speech Analytics Onboarding

    In today's data-driven world, businesses increasingly rely on speech analytics to gain insights into customer interactions. However, the process of...
    Read More
    TCPA Compliance

    Don’t Sign Up for Speech Analytics Without an “Out-Clause”

    Speech analytics is a great tool for contact centers as it supports several functions, such as keeping track of voice-based...
    Read More
    Call Center Outsourcing Call Center

    How Call Centers Leverage Machine Learning with Artificial Intelligence 

    Machine learning in Call Centers? A call center is a communication channel where customers report issues or make changes to...
    Read More
    Speech Analytics

    Speech Analytics Solution-What is speech analytics?

    Measuring and managing the customer's experience is important to every business. Your contact center data can offer a deeper insight...
    Read More
    Call Center Outsourcing

    6 Best Practices for Health Care Contact Center

    The healthcare sector is differentiated from other industries because many patients require constant monitoring to maintain their health at optimal...
    Read More
    Call Center Outsourcing Quality Assurance Quality Management

    10 Call Center Quality Assurance Best Practices – Call Criteria

    Call Center Quality Assurance Best Practices Maintaining a healthy relationship with your consumers and a solid reputation among your clientele...
    Read More
    Call Center Outsourcing Quality Management Technology

    10 Best Sentiment Analysis Tools & Software in 2023

    We place the greatest value on those who take the time to listen, comprehend, and offer assistance to us before...
    Read More
    Quality Assurance

    Why Do Businesses Use Quality Assurance Software?

    Quality assurance software can be used by any industry that has an interaction with customers or clients, such as call...
    Read More
    Speech Analytics

    What Speech Analytics Companies Won’t Tell You 

    Speech analytics is essentially an artificial intelligence-powered tool used by speech analytics companies. The program does several tasks, including monitoring...
    Read More
    Customer Service

    Creating Winning Customer Engagement Strategies

    Customer engagement is the newest marketing jargon and with good reason. Your existing and future customers are practically everywhere, and...
    Read More
    Customer Service

    What Is a Customer Experience Map and How to Create One

    The history of customer experience mapping dates back to 1981 when John Carlson was named CEO of Scandinavian airline companies....
    Read More
    Quality Assurance

    What is First Call Resolution? Tips to Improve FCR

    There is much more that goes on in contact centers than what meets the eye. To other people, it is...
    Read More
    Contact Center

    Why Use Call Center Scripts to Improve Quality Assurance?

    Keeping your customers satisfied at all times is crucial, particularly if you run an e-commerce or retail business. Your service...
    Read More
    Contact Center

    Top 10 Benefits of Voice Analytics

    It’s no secret that call centers are a vital part of many businesses. However, what is a secret is the...
    Read More
    Agent Coaching Coaching Compliance

    Call Center Coaching Techniques to Avoid Common Mistakes

    Call centers are only as good as the agents on the phone. You want them to be as efficient and...
    Read More
    Call Center Quality Assurance Speech Analytics

    How do Artificial Intelligence & Machine Learning help Call Centers?

    Every call center, especially contact centers, is built around the concept of the customer journey. The customer journey is the...
    Read More
    Call Center Contact Center Performance Technology

    Can AI Replace Call Center Human Agents in Customer Service?

    In the modern call center, artificial intelligence has become a key component of customer service. The ability to automate many...
    Read More
    Call Center Contact Center Performance Technology Uncategorized

    Artificial Intelligence Impact on Call Center Performance

    This article is going to focus on answering a common question: Can artificial intelligence influence call centers? Does AI change...
    Read More