Speech or voice analytics have been growing in popularity and use for many years. Possibly the first encounter that you...
Read More
Call Center Sales Performance Dashboard to Enhance Customer Service
Find out how many rebuttal opportunities each agent is faced with on every call without listening to any.
Understand how many rebuttal attempts your agents make when they are faced with the opportunities.
Avoid DNC violations and track the agents that breach the DNC policy with tagged calls and audio proof.
Having a visual representation of how your calls are handled allows you to make changes at a high level.
Rebuttal numbers matter, but understanding the objections is more important to creating better sales performance.
AI and humans tag calls as sales, and extract data based on the requirements of your company.
Seeing how many of those opportunities are taken will give you a better overview of your sales staff.
Do Not Call violations are damaging to the company and can bring litigation. Monitor and reduce them.
Visualizing the number of rebuttal opportunities that your business has will help to understand your customers.
Keep track of non-relevant rebuttals, as any increase can be damaging to the company's reputation.
Unprofessional attitudes can have disastrous consequences for the reputation of your business.
See all of the sales data that you need on one easy to read, high-performance dashboard.
Track and monitor your sales calls to see what areas need adjustments and take decisive action.
Stay on top of sales operations; increase your performance.
