Call Logo
Login
Request a Meeting

Call Center Voiced-Based Sentiment Analysis Software

  • Home
  • Sentiment Analysis
Sentiments

What is Sentiment Analysis?

Statistics and numbers can only give you half of the picture. Quickly identify the calls where the customer is unhappy. Only when you have that full picture can you make truly informed decisions about how to direct your agents and company.

  • Positive: Know when your customers are actually happy
  • Neutral: Understand where you can do better
  • Negative: See where you need major reform of your process

How Sentiment Analysis Helps

Gain a deep understanding of your customer intentions and feelings to predict future actions of customers.

Fine Gained Analysis

Fine-Grained Analysis

Gain an understanding of the feedback you get from your customers.

  • Polarity

  • Feedback

  • Understanding

Emotion Detection

Emotion Detection

Our deep machine learning to separate terms based on their emotion and sentiment.

  • Feelings

  • Emotions

  • Reasons

Intent Analysis

Intent Analysis

Accurately predict if a customer intends to act according to what was stated.

  • Predict

  • Adapt

  • Target

How Sentiment Analysis Works

  • Sentiment Analysis
    Demo 7 Fancy 01
    Sentiment Analysis

    Hybrid System

    Rule-based and automatic approaches ensure complete accuracy.

  • Sentiment Analysis
    Demo 7 Fancy 02
    Sentiment Analysis

    Deep Learning

    Our systems update with every call to keep the information relevant.

  • Sentiment Analysis
    Demo 7 Fancy 03
    Sentiment Analysis

    Classifier Model

    The creation of models help predict future outcomes.

  • Sentiment Analysis
    Demo 7 Fancy 04
    Sentiment Analysis

    Human Validation

    Ensure accuracy by utilizing human resources to validate results.

BENEFITS

Other Areas Of Expertise

Sentiment Analysis

Speech Analytics

The most sophisticated voice analytics on the market for quick accuracy

Find Out More
Demo 7 Fancy 05
Sentiment Analysis

Quality Assurance

The perfect combination of human hearing and AI for complete control

Find Out More
Demo 7 Fancy 06
Sentiment Analysis

Coaching

Coach your team to complete success with our dedicated coaching dashboard

Find Out More
Demo 7 Fancy 07
Sentiment Analysis

Humans for AI

Utilize our scalable human resources to continuously train and optimize your AI models

Find Out More
Demo 7 Fancy 08

STILL HAVE QUESTIONS?

Further Information and FAQs

Faq
What Software Do You Use?

We have developed our own application specifically for call center analytics.

Do You Offer Managed Services?

Yes, our dedicated speech analytics team will help craft your initial queries and help continuously optimize them as humans validate the results.

Why Should I Choose Call Criteria?

We are the only solution on the market that ensures accuracy by removing all false positives with human review.

Recent Blog

Call Center Outsourcing

Quality Monitoring in Call Centers: Boost Your CX

Call Criteria / March 21, 2025
Why Quality Monitoring in Call Centers Actually Matters In the competitive business world, call centers are the crucial connection between...
Read More
Call Center Outsourcing

Contact Center Technology Trends: Top Advances

Call Criteria / March 20, 2025
Transforming Customer Connections: The Future of Contact Centers The contact center has evolved significantly from its initial role as a...
Read More
Call Center Outsourcing

8 Best Outsourced Call Center QA & Voice Analytics 2025

Call Criteria / March 20, 2025
Level Up Your Call Center QA With Outsourced Expertise In today's competitive business world, providing excellent customer service is essential....
Read More
Call Center Outsourcing

How to Improve Average Handle Time with Proven Tactics

Call Criteria / March 19, 2025
The Real Impact of Average Handle Time on Your Business In the busy world of call centers, Average Handle Time...
Read More
Call Center Outsourcing

Call Center Metrics Dashboard: Top KPIs for Success

Call Criteria / March 18, 2025
The Real Power of Call Center Metrics Dashboards A call center metrics dashboard is the nerve center of your customer...
Read More
Call Center Outsourcing

Call Center Training Techniques for Top Performance

Call Criteria / March 17, 2025
Level Up Your Call Center Training In today’s fast-paced world of customer service, effective call center training is essential. Customer...
Read More
Call Center Outsourcing

Boost Your Strategy with a Quality Assurance Dashboard

Call Criteria / March 16, 2025
The Power Behind Effective QA Dashboards A quality assurance (QA) dashboard is more than just a static display of metrics....
Read More
Call Center Outsourcing

Free Customer Satisfaction Survey Template

Call Criteria / March 15, 2025
Unlocking Customer Insights: Why Surveys Matter In today’s competitive business world, understanding your customers is crucial. Simply relying on intuition...
Read More
Call Center Outsourcing

Boost Results: How to Improve Call Center Quality

Call Criteria / March 14, 2025
Decoding Call Center Quality: Metrics That Actually Matter Improving call center quality depends on measuring the right things. Many centers...
Read More
Call Center Outsourcing

7 Winning Scripts for Cold Calling Success in 2025

Call Criteria / March 13, 2025
Stop Dreading Cold Calls: Master These Proven Scripts Cold calling. The very term can make even experienced sales professionals uneasy....
Read More
Call Center Outsourcing

What is DSAT? Boost Your College Test Scores

Call Criteria / March 12, 2025
What Is DSAT: The Evolution of College Testing The Digital SAT (DSAT) signifies a substantial shift in college admissions testing....
Read More
Call Center Outsourcing

Master the Customer Experience Measurement Framework

Call Criteria / March 11, 2025
The Evolution of CX Measurement: From Surveys to AI Customer experience (CX) measurement has changed drastically. Initially, businesses relied on...
Read More
Call Center Outsourcing

Proven Tips to reduce call center costs & Boost ROI

Call Criteria / March 10, 2025
Understanding The True Cost Drivers In Modern Call Centers Before implementing any cost-saving strategies in your call center, it's essential...
Read More
Call Center Outsourcing

Enhance Call Center Management with Data-Driven Tactics

Call Criteria / March 9, 2025
The Evolution of Modern Call Center Management The landscape of call center management has changed dramatically. Early call centers, often...
Read More
Call Center Outsourcing

Boost Productivity with Workforce Management in Call Center

Call Criteria / March 8, 2025
The Strategic Foundation of Workforce Management in Call Centers At its core, workforce management (WFM) in call centers is the...
Read More
Call Center Outsourcing

Call Monitoring: Expert Strategies to Boost Performance

Call Criteria / March 8, 2025
The Evolution of Call Monitoring: From Basic to Brilliant Call monitoring has come a long way. In its early days,...
Read More
Call Center Outsourcing

Essential Call Center Compliance Checklist

Call Criteria / March 7, 2025
Navigating the Complexities of Call Center Compliance Operating a call center involves managing a high volume of customer interactions and...
Read More
Call Center Outsourcing

How to Handle Difficult Customers: 5 Key Tactics

Call Criteria / March 6, 2025
Transforming Challenges Into Valuable Opportunities Difficult customers. These two words can make even the most experienced customer service representative cringe....
Read More
Call Center Outsourcing

10 Call Center Productivity Metrics to Track in 2025

Call Criteria / March 4, 2025
Unlocking Call Center Success In today’s competitive business world, call centers are essential. They are the direct connection between companies...
Read More
Call Center Outsourcing

How to Improve First Call Resolution: Proven Tips

Call Criteria / March 3, 2025
The Real Impact of First Call Resolution First Call Resolution (FCR) is more than just a metric. It's a direct...
Read More