Call Logo
Login
Request a Meeting

Call Center Voiced-Based Sentiment Analysis Software

  • Home
  • Sentiment Analysis
Sentiments

What is Sentiment Analysis?

Statistics and numbers can only give you half of the picture. Quickly identify the calls where the customer is unhappy. Only when you have that full picture can you make truly informed decisions about how to direct your agents and company.

  • Positive: Know when your customers are actually happy
  • Neutral: Understand where you can do better
  • Negative: See where you need major reform of your process

How Sentiment Analysis Helps

Gain a deep understanding of your customer intentions and feelings to predict future actions of customers.

Fine Gained Analysis

Fine-Grained Analysis

Gain an understanding of the feedback you get from your customers.

  • Polarity

  • Feedback

  • Understanding

Emotion Detection

Emotion Detection

Our deep machine learning to separate terms based on their emotion and sentiment.

  • Feelings

  • Emotions

  • Reasons

Intent Analysis

Intent Analysis

Accurately predict if a customer intends to act according to what was stated.

  • Predict

  • Adapt

  • Target

How Sentiment Analysis Works

  • Sentiment Analysis
    Demo 7 Fancy 01
    Sentiment Analysis

    Hybrid System

    Rule-based and automatic approaches ensure complete accuracy.

  • Sentiment Analysis
    Demo 7 Fancy 02
    Sentiment Analysis

    Deep Learning

    Our systems update with every call to keep the information relevant.

  • Sentiment Analysis
    Demo 7 Fancy 03
    Sentiment Analysis

    Classifier Model

    The creation of models help predict future outcomes.

  • Sentiment Analysis
    Demo 7 Fancy 04
    Sentiment Analysis

    Human Validation

    Ensure accuracy by utilizing human resources to validate results.

BENEFITS

Other Areas Of Expertise

Sentiment Analysis

Speech Analytics

The most sophisticated voice analytics on the market for quick accuracy

Find Out More
Demo 7 Fancy 05
Sentiment Analysis

Quality Assurance

The perfect combination of human hearing and AI for complete control

Find Out More
Demo 7 Fancy 06
Sentiment Analysis

Coaching

Coach your team to complete success with our dedicated coaching dashboard

Find Out More
Demo 7 Fancy 07
Sentiment Analysis

Humans for AI

Utilize our scalable human resources to continuously train and optimize your AI models

Find Out More
Demo 7 Fancy 08

STILL HAVE QUESTIONS?

Further Information and FAQs

Faq
What Software Do You Use?

We have developed our own application specifically for call center analytics.

Do You Offer Managed Services?

Yes, our dedicated speech analytics team will help craft your initial queries and help continuously optimize them as humans validate the results.

Why Should I Choose Call Criteria?

We are the only solution on the market that ensures accuracy by removing all false positives with human review.

Recent Blog

Call Center Outsourcing

7 Team Problem Solving Activities for Call Centers in 2025

Call Criteria / July 7, 2025
Boost your team's effectiveness with these 7 powerful team problem solving activities designed for call centers. Improve collaboration and customer...
Read More
Call Center Outsourcing

Effective Communication Skills Training for Employees

Call Criteria / July 6, 2025
Enhance your team with proven communication skills training for employees. Boost productivity and strengthen workplace collaboration today!
Read More
Call Center Outsourcing

A Guide to Omnichannel Customer Service

Call Criteria / July 5, 2025
Learn how to build a winning omnichannel customer service strategy. Our guide covers key pillars, benefits, implementation steps, and success...
Read More
Call Center Outsourcing

Mastering Average Handling Time

Call Criteria / July 4, 2025
Unlock operational excellence with our guide to Average Handling Time. Learn proven strategies to reduce AHT without sacrificing customer satisfaction.
Read More
Call Center Outsourcing

7 Essential KPIs for Customer Service to Track in 2025

Call Criteria / July 3, 2025
Discover the 7 most important KPIs for customer service. Learn how to track and improve metrics like CSAT, NPS, and...
Read More
Call Center Outsourcing

A Practical Guide to Quality Assurance as a Service

Call Criteria / July 2, 2025
Discover how Quality Assurance as a Service transforms your development cycle. This guide covers models, benefits, and how to implement...
Read More
Call Center Outsourcing

7 Powerful Examples of Process Improvement to Boost Efficiency

Call Criteria / July 1, 2025
Discover effective examples of process improvement to optimize operations. Learn actionable strategies to enhance your business today!
Read More
Call Center Outsourcing

12 Best Process Improvement Plan Template Options for 2025

Call Criteria / June 30, 2025
Discover the top 12 process improvement plan template options for 2025. Downloadable and customizable templates to streamline call center efficiency.
Read More
Call Center Outsourcing

Voice of Customer Examples: 7 Insights to Boost Your 2025 Strategy

Call Criteria / June 29, 2025
Discover 7 powerful voice of customer examples to enhance your strategy in 2025. Learn how real feedback can drive meaningful...
Read More
Call Center Outsourcing

Call Center Process Improvement Steps That Work

Call Criteria / June 28, 2025
Discover proven call center process improvement steps. Learn to boost efficiency, integrate AI, and drive real results with our practical...
Read More
Call Center Outsourcing

Mastering Customer Communication Management

Call Criteria / June 27, 2025
Unlock growth with our guide to customer communication management. Learn to build lasting relationships and deliver seamless experiences that drive...
Read More
Call Center Outsourcing

Build a Quality Call Center That Wins Customers

Call Criteria / June 26, 2025
Learn to build a quality call center with our guide. We cover essential metrics, agent training, and technology to boost...
Read More
Call Center Outsourcing

What Is QA As A Service and How Does It Work?

Call Criteria / June 25, 2025
Discover how QA as a Service (QaaS) can streamline your software testing, cut costs, and accelerate your time-to-market. Learn from...
Read More
Call Center Outsourcing

Preventing Customer Churn: Proven Strategies That Work

Call Criteria / June 24, 2025
Learn effective methods for preventing customer churn and retaining clients. Discover actionable tips to boost loyalty and grow your business.
Read More
Call Center Outsourcing

How to Handle Customer Complaints Like a Pro Manager

Call Criteria / June 23, 2025
Master how to handle customer complaints with proven strategies that turn frustrated customers into loyal advocates. Get actionable tips from...
Read More
Call Center Outsourcing

KPI Customer Service Guide: From Confusion to Clarity

Call Criteria / June 22, 2025
Master KPI customer service with proven strategies that drive real results. Learn from service leaders who've transformed their metrics into...
Read More
Call Center Outsourcing

Call Center Data Analysis: Your Complete Guide to Success

Call Criteria / June 21, 2025
Master call center data analysis with proven strategies that drive real results. Learn essential metrics, tools, and insights from industry...
Read More
Call Center Outsourcing

Boost Your Quality Assurance Call Center Today

Call Criteria / June 20, 2025
Improve your quality assurance call center with proven strategies, AI tools, and coaching techniques that deliver measurable results.
Read More
Call Center Outsourcing

Master Customer Service Listening Skills to Improve Every Interaction

Call Criteria / June 19, 2025
Learn essential customer service listening skills to enhance customer satisfaction and build stronger relationships. Boost your effectiveness today!
Read More
Call Center Outsourcing

How to Handle Escalated Calls: Turn Chaos Into Success

Call Criteria / June 18, 2025
Master how to handle escalated calls with battle-tested strategies from customer service experts. Transform angry customers into loyal advocates.
Read More