Statistics and numbers can only give you half of the picture. Quickly identify the calls where the customer is unhappy. Only when you have that full picture can you make truly informed decisions about how to direct your agents and company.
Gain a deep understanding of your customer intentions and feelings to predict future actions of customers.
Gain an understanding of the feedback you get from your customers.
Our deep machine learning to separate terms based on their emotion and sentiment.
Accurately predict if a customer intends to act according to what was stated.
Rule-based and automatic approaches ensure complete accuracy.
Our systems update with every call to keep the information relevant.
The creation of models help predict future outcomes.
Ensure accuracy by utilizing human resources to validate results.
The most sophisticated voice analytics on the market for quick accuracyFind Out More
The perfect combination of human hearing and AI for complete controlFind Out More
We have developed our own application specifically for call center analytics.
Yes, our dedicated speech analytics team will help craft your initial queries and help continuously optimize them as humans validate the results.
We are the only solution on the market that ensures accuracy by removing all false positives with human review.