communication
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07
Jul
Speak up and Listen Closely: Effective Communication in your Contact Center
- Contact Center, Customer Service, Quality Assurance
- BY tracy
- No Comments
Good communication practices are at the core of every successful business. Not long ago, the ability to communicate effectively was viewed as a ‘soft’ skill that was nice to have, but not all that necessary. We at Call Criteria however, have seen firsthand how previously neglected soft skills and an individual’s ability to communicate effectively,
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27
Apr
Name That Face: Knowing Your Customers Beyond the Digital World
- Customer Service
- BY tracy
- No Comments
Companies today are relying more and more on text and web based interactions with their customers as we become more dependent than ever on the internet and web based communication. However, there is something intangibly irreplaceable about the human touch of meeting your customers in person. We at Call Criteria realize the value inherent in
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07
Nov
Read My Lips: “Quality Control Desperately Needed"
- Quality Management
- BY tracy
- No Comments
“You know, to just be grossly generalistic, you could put half of [Insert candidate’s name here] supporters into what I call the basket of deplorables. Right?” “She went to my wedding. She had lots of cake, and I’ll tell you what, she is a terrible human being.” “People say, ‘You don’t like China.’ No, I love
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28
Mar
Call Center Quality Assurance: The Secret Recipe for Success
- Quality Assurance
- BY tracy
- No Comments
In his bestselling book, “Hope is Not a Strategy,” Rick Page, CEO of the Complex Sale and one of the most sought after sales consultants, highlights simple yet strategic steps towards winning sales. He guarantees that successful sales focus on pinpointing specific challenges and problems in order to create a solution. This, if you observe