evaluation
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12
Jan
7 QA Practices That Hold the Key to Your Business' Boom
- Quality Assurance
- BY Ryan
- No Comments
Although customer service plays a crucial role for customers when choosing a product, most people would agree that price also has a great influence on the choices customers make. However, according to a survey carried out by CreditDonkey on customer service statistics, customer service may actually have a much greater influence on customers’ choice of
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05
Jan
How to Improve Your Call Center Quality Control
- Quality Management
- BY Ryan
- No Comments
Given its pervasive use in journalism, marketing and professional papers focus on the call center industry, one is put under the impression that there exists a clear and mutually agreed upon definition for the term QA. However, upon scouring a number of websites and a few search engine inquiries, it becomes rather clear that this
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28
Dec
6 Roles of Quality Analysts for Call Centers Explained
- Quality Management
- BY Ryan
- No Comments
As the demand for quality customer service increases, call center managers are being constantly bombarded by Quality Assurance companies that propose to smooth out the so-called “bumps in the road” often experienced when managing QA. Despite the flashy websites, impressive resumes and long lists of repeat clientele, it is most important to know what you want