The utility sector has changed significantly in the last ten years. Most of those differences have been through regulation changes, competition increases, and public pressure. Keeping up with those changes that are still happening requires Quality Assurance that evolves with them, not catches up.

With many years in the utility industry, we have proven to some of the world’s biggest utility companies that we can still increase their service levels and ROI. 

Supplying Quality Assurance

Supplying Quality Assurance

  • Compliance Monitoring
  • Call Type Tagging
  • Customer Retention
  • Omnichannel Audits
  • Script Adherence Monitoring
  • Actionable Insights

Tagging Calls By Type

With so many different utility industry sectors, it can get confusing if your QA software is even slightly out of date. All of the individual utilities have different sections within them, and you need reliable software to tag them all accordingly. Our unique Ai and human combination accurately classifies every call. 

Concentrate On Sales

Your team is driven by sales and customer support. Continue to focus on those things while we handle the quality assurance, providing you with the information to increase leads and ROI. 

Top Missed Points In Utilities

  • Customers Last Name
  • Confirmation of Phone Number
  • Appointment Confirmation
  • Other Issues
  • Unexplained Silence

Least Missed Points In Utilities

  • Rebuttals
  • Good Attitude
  • Avoid Interruptions
  • Avoid misleading Statements
  • Confirm Account Numbers