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Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.

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  • 19525 Ventura Blvd. Tarzana, CA 91356
  • Hello@CallCriteria.com
  • (888) 489-1882

Coaching

Coaching in a Call Center
  • Agent Coaching
  • Coaching
  • Compliance

November 17, 2021

Coaching in a Call Center – Eliminate Persistent Mistakes

Call centers are only as good as the agents on the phone. You want them to be as efficient and well-trained as possible to deal with any eventuality. Coaching in a call center may seem like a daunting task, especially when you have hundreds of people with

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How Many Calls Does Your Contact Centre Handle in a Week
  • Agent Coaching
  • Agent Performance
  • Call Center
  • Call Center Outsourcing
  • Coaching
  • Quality Management

February 11, 2021

How Many Calls Does Your Contact Centre Handle in a Week?

Imagine a call center with 3,000 agents, each making an average of 50 calls a day. Such a center has the opportunity to makeover one million personal connections with consumers in a week. Even with these approximations, it’s easy to make the case that large

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    • Home
    • Services
      • AI Human Verification
      • AI Enabled Voice Analytics
      • Coaching
      • Quality Assurance
      • Sales Performance
      • Sentiment Analysis
    • Industries
      • Automotive
      • Call Tracking
      • Education
      • Financial Services
      • Home Services
      • Insurance
      • Mortgage
      • Utilities
    • Blog
    • Contact Us

    Contact Info

    • 19525 Ventura Blvd. Tarzana, CA 91356
    • Hello@CallCriteria.com
    • (888) 489-1882

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