About Us
Call Criteria has a proven track record of increasing customer service and ROI through high-performance Quality Assurance.
Coaching
November 17, 2021
Coaching in a Call Center – Eliminate Persistent Mistakes
Call centers are only as good as the agents on the phone. You want them to be as efficient and well-trained as possible to deal with any eventuality. Coaching in a call center may seem like a daunting task, especially when you have hundreds of people with
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February 11, 2021
How Many Calls Does Your Contact Centre Handle in a Week?
Imagine a call center with 3,000 agents, each making an average of 50 calls a day. Such a center has the opportunity to makeover one million personal connections with consumers in a week. Even with these approximations, it’s easy to make the case that large
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- 19525 Ventura Blvd. Tarzana, CA 91356
- Hello@CallCriteria.com
- (866) 903-9540
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